03-07-2017 6:53 AM
To ensure your receiver is always providing the highest possible resolution, please make sure 1080i and 1080p are the only options selected. Press Menu on the remote > select Settings & Help > select Settings > select Display > select TV Resolutions > please set so only 1080i and 1080p are checked. You can remove checks by highlighting and selecting. While not all programming does come in 1080, this will ensure that the receiver always provides the highest resolution possible. Thank you for reaching out!
03-08-2018 10:21 AM
DirecTV, your ST boxes resetting themselves to outputting HDMI at the lowest possible resolution is purely pathetic. In an era when technology can deliver HD to mobile devices, Xfinity, and Dish Network seem to have determined how to ensure their set top boxes let consumers select the resolution best suited to their displays, and maintain said resolution without requiring the viewer to continually recheck the boxes to reset it.
I am a systems integrator who works with hundreds of systems annually. Until recently your systems managed to do what other service providers realize is part of their core function; deliver consumers the picture they paid for, without hoop jumping. Unfortunately, DirecTV must have their software engineers focused on something they deem more pressing, all the while leaving their paying customers twisting in the wind. Consumers pay for HD displays, and expect their sources to deliver HD content. The continual need to go 3 levels deep into the settings menu, tell the box what resolution your display accepts, is the purest expression of poor UEX I've yet seen in the CE world. (Auto mode driven from the display's EDID, anyone, anyone, Buehler??) DirecTV, get your sh$t together. Stop your customers from having to constantly do that which should be done once before they can watch their content at the resolution they're paying you for.
03-08-2018 10:35 AM
@mrcrestron, you're responding to an old thread. This is not a common issue.
03-08-2018 10:59 AM
03-08-2018 2:06 PM
It is happening to one of my customers now, and while this may be an old thread, a brief google search indicates it’s hardly an isolated incident.
SONY XBR85 850 TV
Anthem MRX-720 surround receiver
Certified HDMI cables. Longest is 4 meters.
@mrcrestron, what DVR/Receiver model?
04-11-2018 12:19 PM
New to DTV / ATT . My DTV is continually reset to the lower resolution 480 every time it is turned off/on. A real pain in the butt. Please advise on how to set DTV to default 1080
06-07-2018 10:55 PM
This is a very common issue. My Genie mini keeps setting to 480 every time I turn off the box. I have to go in and change the resolution back to 1080p every time I turn the receiver.
01-12-2019 4:07 AM
Mine keeps doing it also. If I didn't have one of my receivers on my boat I would go back to Dish! Customer service is much better! AT&T Ruined this company!
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