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Remote will not work with new receiver

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Remote will not work with new receiver

I have just had my Directv receiver replaced with an HR 24 500 - one step up from my previous one I have been told.  Unfortunately, my Directv remotes, which continue to control my tv, will not work with the new receiver, which is also a Directv. . The codes I've tried are 00001 and 00002. I'm stymied, as the literature says the remotes will work with any Directv receiver. I've tried all of the above suggestions but without success.   

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Message 1 of 6
ACE - Expert

Re: Remote will not work with new receiver

What is the remote's model number?

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Message 2 of 6

Re: Remote will not work with new receiver

##Actually, I have another RC66RX remote which came with the previous receiver, but that will not program to the new receiver either.  I'm totally befuddled!- Please type your reply above this line -##
Message 3 of 6
ACE - Expert
Solution
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Accepted by Ladyluck845
‎05-18-2019 10:57 AM

Re: Remote will not work with new receiver

Use the DVR's front panel buttons to navigate to the Remote Setup menu. Be sure that it is NOT set to "RF Mode". 

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 6

Re: Remote will not work with new receiver

It worked!  Can't thank you enough.

Message 5 of 6
ACE - Expert

Re: Remote will not work with new receiver


@Ladyluck845 wrote:

It worked!  Can't thank you enough.


You're very welcome. Enjoy!

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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