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Refresh receivers

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Refresh receivers

How to refresh receivers?
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Message 1 of 9
ACE - Expert
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎03-27-2017 10:04 AM

Re: Refresh receivers

www.directv.com/refresh

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 9
Contributor

Re: Refresh receivers

I have logged on and responded to all prompts.  Now what?

Message 3 of 9
Contributor

Re: Refresh receivers

Already there I don't see refresh

Message 4 of 9
ACE - Expert

Re: Refresh receivers

Are you getting a message to refresh your receiver, or is something else going on?

 

www.directv.com > log into your account> My Equipment > Refresh Receiver

 

Once done it should give a message about it may take up to 5 minutes.

 

As a note, if you have any Mini Genie Clients, they have no separate refresh as they are extensions of the main Genie.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 9
Contributor

Re: Refresh receivers

I am already signed into the web site and when I click on your link to refresh my receiver it loops me back to the sign in page.

Not helpful.

Message 6 of 9
ACE - Expert

Re: Refresh receivers

@Zardos29

Then follow the alternate method posted under MY EQUIPMENT.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 9
Contributor

Re: Refresh receivers

How do I refresh my receivers?

Message 8 of 9
Contributor

Re: Refresh receivers

Need help with "refresh" 

Message 9 of 9
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