Refresh Your DIRECTV Equipment – A Solution from the AT&T Community Team

[ATTCustomerCare]

Did you receive a message about refreshing your box? Have you been getting error messages, or not sure you have the latest software?  With an equipment refresh, you can solve many issues you may be running into. 

A refresh can resolve:

• Missing channels
• “Channel Not Purchased” and “Service Expired” Errors
• Not having up to date software on your box
• Frozen screen

How to perform a refresh:

1. Go to Account overview > My DIRECTV > Manage my plan.
2. Choose Refresh service under Manage & learn about equipment.
3. Select Refresh Receiver.
4. Wait 5 minutes. Your DIRECTV service may be interrupted during the refresh process.

Note: After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver. Learn how to reset your DIRECTV receiver.

Bookmarks You Should Save

DIRECTV Support Hub - A great resource of troubleshooting solutions. 

ChrisZ, AT&T Community Specialist 

[ATTCustomerCare · Accepted solution]

Did you get a message to refresh your receivers? Wondering how to refresh your receivers? Check out the article above to learn how. 

ChrisZ, AT&T Community Specialist