09-29-2018 11:09 AM
It's a bug in the Genie software. Lots of posts here about it. Fortunately it's fixed in the next update that just started rolling out this week. In the meantime, you can find those "missing" recordings in the Genie's "Record History" or under "Manage Recordings" menus.
10-01-2018 6:23 PM
Download the DirectTV App to a mobile device, the Playlist on there is correct. Connect your mobile device to the same local network as your DVR. Then, use the Playlist on the App to “send” a show to your TV.
10-02-2018 4:35 AM
We've been experiencing the same thing for months. I've threatened to leave them and they lowered my bill some but the frustration of all this is hardly worth it.
10-02-2018 6:45 AM
I don't think anyone is saying it's resolved. There is a fix for this in the latest test software but it hasn't been released yrt.
10-08-2018 6:16 PM
How do I get the update?
You're Genie will be updated automatically when the update is released. Be wary of folks describing how to force a software update. It's too risky. You can end up with beta software that can wipe your recordings.
10-13-2018 9:10 AM
Hi, I was just told by Directtv that if you push the reset button and while it is rebooting enter code 02468 that this will fix the problem. I did this but do not know if it will work. I have techs from another company (DISH) coming today to replace them. However, they have told me here that I am still under contract with them and will have to pay an early cancellation fee. What to do? I have been with Directtv for the last 8 1/2 years and been pretty pleased up until the last year. What to do?
10-13-2018 10:19 AM
I do not disagree with you, just telling you what I was told. Will give this a week before I quit them. I am tired of this whole thing and arguing with them. Sad.
- edited 10-15-2018 9:01 AM
Customer since 1994, convinced many people to switch to "the best".
I only just ran into this "missing from list" issue. Add to the other atrocious issues and it's an incredible FAIL!.
I did discover that my older receiver, connected via HOME, has all the programs. If I start PLAY and then stop each missing one,
I can then see them on the Genie under CONTINUE.
Beats a reboot, but I'm looking at DISH now.
10-16-2018 11:31 PM
I'm still seeing the problem. I have software 0x1104 installed Weds 8/1 at 12:57am. But still not working. Sigh. Do you know the sw version that is supposed to have the fix?