11-25-2018 6:30 AM
My Receiver, model number R16-500, shut off on its own and immediately started a system reset but stops at the "receiving Satellite info..." screen with 0% Complete. I have tried doing both a system reset and refresh but it always comes back to the same screen and the refresh does nothing. Any sugestions or is my receiver dead?
11-25-2018 8:54 AM
Did you know that your R16 DVR will become a boat anchor in April 2019? Hopefully you've been notified by DirecTV about their replacement program for older non-HiDef equipment that will be obsoleted soon. If not, call them .... 1 800 531 5000
11-26-2018 1:16 AM
My Receiver, model number R16-500,
That is the last MPEG-2 (SD only) DVR made. DirecTV is shutting down the remaining MPEG-2 feeds in April 2019. You will need to contact them about their options to swap equipment (including receiving dish) to the equivalent MPEG-4 option, or to upgrade.
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