02-02-2018 1:30 PM
Receiver reset (red button) rechecks internal settings, refreshes memory, and rechecks info from satellite. It does not delete or change any settings you have, just a reset like any other device. Unlike pulling the power for at least 15 seconds, it does not dump the guide data or full clear any residual memory. Be aware in the menu there is a "Reset Everything" which puts the box back to default status like when you got it, resetting all settings and erasing all your recordings. That last option is only used as a last resort in troubleshooting, or if some people like to clear it when relocating to a different room and have no carry over from one user (such as getting an upgrade, but moving existing box to a kids room) to another.
Refresh is logging into your account on the website and requests a signal sent down to "refresh" the service authorizations to your box. Makes sure your box has the up to date info on all the channels and services (HD, DVR, etc) it is authorized for. This only is done as part of some troubleshooting steps, or if you get a message on the screen specifically saying to refresh. As a note regarding any "Genie" system, the refresh to the Genie counts for all the Clients as they are just extensions of the main box.
02-02-2018 1:47 PM
02-02-2018 1:51 PM
@Tolterry, that won't fix your issue with Ch4. That's a Guide data issue that DirecTV is aware of and working on.
02-02-2018 1:56 PM
If it is just you having the issue, then a dump of the guide data could take care of it. However if it is part of the known issue that @litzdog911 mentions, it would not fix it as the problem is with the info that is sent in the first place not what your box is thinking after receiving it.
- edited 07-19-2018 10:48 AM
On Sunday night, the NBC channel programs are recorded about 30 minutes into the programming, so we always miss the end of those shows. Will refreshing the receiver help with that? We just quit trying to record them last season.
08-15-2018 10:49 AM
Maddening. Select LIST and only a partial display of my recordings is available. That display changes day to day.
01-27-2019 7:39 AM
1. You find a small red button inside the access card door on your Directv receiver.
2. Press on the small red reset button and wait some minutes until your Directv Reciever to complete the rebooting process.
3.You can also use the unplug and restore the factory settings methods for .