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Receiver keeps resetting on its own


Receiver keeps resetting on its own

Lately my main receiver has been freezing randomly in the middle of shows and has been slow to respond to remote commands. Yesterday it started turning itself off and back on again and resetting as if I pressed the red reset button or it has lost power. Once reset is complete, it will work for a few minutes then shuts off again and repeats the whole process. This has happened multiple times all day today. I have tried unplugging and plugging back in, but it still continues the same thing.  Is there anything else I can try? I really don't want a replacement unless absolutely necessary as I have many recordings I don't want to lose. 

Message 1 of 4
ACE - Expert
Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎04-06-2019 6:42 PM

Re: Receiver keeps resetting on its own

Sounds like the DVR hard drive is dying. Replacement is the only cure.  Call DirecTV at 1 800 531 5000.  The replacement is free if you have their Equipment Protection Plan, otherwise $20 for shipping.


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 2 of 4

Re: Receiver keeps resetting on its own

I have same problem.  But when I call they want to send a tech to tell me I need a new receiver and charge me $99.

Message 3 of 4

Re: Receiver keeps resetting on its own

I called and they shipped me a replacement for free. The only problem is I
lost all of my recordings.
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