01-04-2017 6:06 AM
HR54/700, Samsung 55UH6300 (Nov 2016 manufacture)
Most recent 2 situations were yesterday.
1. Using TV app to watch Amazon 4k video, screen switched to DirecTV box a few seconds after Amazon program was started.
2. Using DirecTV Pandora app, system dropped it and went to most recent channel we were watching.
What's happening, and how do I prevent this behavior?
Solved by: Go to Solution.
01-05-2017 7:11 AM
This is most commonly related to a feature called "HDMI Control", which can change TV to the DIRECTV input automatically. To adjust this go into MENU > Settings & Help > Settings > Display > Video> Set HDMI Control to off.
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01-05-2017 11:30 AM
Thanks! I didn't suspect this because it switched from DirecTV Pandora to DirecTV programming which didn't involve an HDMI change.
Under what conditions is HDMI control good?
Will this setting eliminate the automatically switching to my BD input when we power the player on ... as in to remove a disc?
01-06-2017 6:10 AM
Lets say you turn on the receiver, the idea is the TV will tune into that input. One of the managers here as a BluRay player and U-verse. When he turns on the player, the TV goes to that input. It is a convenience function for the most part.
01-06-2017 6:35 AM
01-06-2017 6:50 AM
Great question! The HDMI input might not be related to the Pandora concern. We recommend resetting your Genie with the red button http://bit.ly/2i0nMfw to see if that helps Pandora from dropping.
01-06-2017 9:08 AM
08-10-2018 4:43 PM
Thank you for the information. My customers have been calling, and when I searched for an answer (I wasn't going to call customer service and ask them) I found all kinds of humorous remarks. (1-800-EXERCISIM) was my favorite. Shooting the box with Silver Bullets was 2nd).
Integra Systems Corp
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