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Program recording shows 1hr but unable to watch it

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Program recording shows 1hr but unable to watch it

Program appears as successfully recorded in LIST. Duration shows as 1 hour. Clicked on Play, we get black screen with the message you get when you finish watching an entire recording, "Would you like to delete this recording? —Yes, Delete / No, Don't delete". This happens often and is so frustrating!

 

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Accepted by ATTKevin
‎12-19-2018 1:53 PM

Re: Program recording shows 1hr but unable to watch it

Hi, @DirecTVIssues.

We can help you with that here. Let's begin with some troubleshooting steps. Please reset your DIRECTV receiver.

If you are still experiencing a black screen while recording after a reset of your receiver, try refreshing your service. Please keep in mind a brief service interruption occurs as the service reboots.

 

Please let us know if these steps are helpful to you.

Ariel, AT&T Community Specialist


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Re: Program recording shows 1hr but unable to watch it

I have the exact same problem. The "black screen" has nothing to do with the issue. It is what happens when the "delete y/n" question appears. Reseting etc will not fix this problem. I can tell you that with me this only has happened with recordings from the FX channel. 

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