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Program didn't record due to programming update (13)

remy2003
remy2003
Contributor

‎05-12-2019 3:46 PM

‎05-12-2019 3:46 PM

Program didn't record due to programming update (13)

Several times, a program hasn't recorded and it says it's due to a programming update (13). What is this? It NEVER happened until AT&T took over. Not once.

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ATTCares
Administrator
Administrator

‎05-13-2019 4:08 PM

‎05-13-2019 4:08 PM

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Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-24-2019 4:59 PM

Re: Program didn't record due to programming update (13)

Hey @remy2003,

 

Let us help!

 

This usually means that the station/network updated or changed their guide information. We recommend resetting your DIRECTV receiver to allow the guide to download the most up-to-date information. We apologize about the inconvenience!

 

Let us know if you have further questions!

 

Rury, AT&T Community Specialist


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