Problems with Caller ID

Tutor

Problems with Caller ID

Receive caller ID when call comes in then approx. every 30 sec the entire time we are on the call  unavailable call comes on the tv screen and we have to hit ok to keep clearing it, what do we do?

Tags (1)
6,984 Views
Message 1 of 26
Expert

Re: Problems with Caller ID

A red button (inside card door) reset may clear the problem, but caller ID is a problematic feature, particularly with any phone system other than the old fashioned analog.

Message 2 of 26
Tutor

Re: Problems with Caller ID

I have the Geni, where is the door?

 

Frenchell Jones

>

Message 3 of 26
Expert

Re: Problems with Caller ID

It's on the right front face of the Genie.  Push near the top edge and the door will pop open, the red button is inside.  Leave the card as is.

Message 4 of 26
Contributor

Re: Problems with Caller ID

I am having the same issue -- just had the Genie installed a few days back, works flawlessly except for the caller id issue with "unknown caller" popping up every 30 seconds after a call comes in.

It recognizes the original call but then it goes "unknown caller" crazy during the call -- it also fill ups the caller ID log and stops future caller id's from popping up until I clear the log.

Will try the red button reset tonight to see if it works.....

Caller ID has always been a problem with my DIRECTV Receivers -- 14 year subscriber and counting but they can't seem to nail down the caller ID feature for some reason...

Message 5 of 26
Employee

Re: Problems with Caller ID

with some many type of phone systems, DirecTV apparently gave up and for good reason probably since land lines are decreasing by the tons

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 26
Tutor

Re: Problems with Caller ID

The reset button did not work don't know what to try next. Really getting frustrated with it.

Sent from my Samsung Galaxy Note™, an AT&T LTE smartphone

Message 7 of 26
Expert

Re: Problems with Caller ID

What type of phone service do you have?  Some benefit from having one or even two filters on the line connected to the Directv box.

Message 8 of 26
Tutor

Re: Problems with Caller ID

At&t

Sent from my Samsung Galaxy Note™, an AT&T LTE smartphone

Message 9 of 26
Contributor

Re: Problems with Caller ID

How to clear  the Caller ID log on the Genie: Menu-Extras-Caller ID-Select-Select-Select-Select (repeat Select until all calls in log are gone).

Message 10 of 26
Contributor

Re: Problems with Caller ID

Turn notifications off. Menu-Extras-Caller ID-Notifications-Select-Select-Off

Message 11 of 26
Teacher

Re: Problems with Caller ID

This issue is not resolved.  DirectTV on the telephone gives you a lot of double-speak about "call back in 30 days, it should be resolved".

Message 12 of 26
ACE - Expert

Re: Problems with Caller ID

Caller ID has always been a rather flaky feature on DirecTV's Receivers/DVRs.  Too many different types of phone systems.  And I don't it's a high priority feature for them.   Don't get your hopes up for any sort of "fix".

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 26
Teacher

Re: Problems with Caller ID

About a year ago I added a H25 HiDef receiver. a few days later I noticed caller id didn't work.  I do have the maintenance support.  When call to DTV support couldn't get it working and they tried to say they couldn't replace it just for caller id I pointed out that they list caller id as a feature on their website on a chart that checks all their units that (are supposed to) support it and that I wanted it fixed.  They installed a new unit.  I just checked today (7/24/14) and the website still shows that feature.

Message 14 of 26
ACE - Expert

Re: Problems with Caller ID

Yes, it's a "feature".  But, like I said, it's a flaky feature.  I'm surprised they replaced your Receiver because of it.  Does the new Receivier's Caller ID work properly?  Was it also an H25 Receiver?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 26
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Is your service down? Click here to chat with us!

Additional Support