09-09-2013 3:04 AM
A red button (inside card door) reset may clear the problem, but caller ID is a problematic feature, particularly with any phone system other than the old fashioned analog.
09-09-2013 10:39 AM
It's on the right front face of the Genie. Push near the top edge and the door will pop open, the red button is inside. Leave the card as is.
09-13-2013 10:23 AM
I am having the same issue -- just had the Genie installed a few days back, works flawlessly except for the caller id issue with "unknown caller" popping up every 30 seconds after a call comes in.
It recognizes the original call but then it goes "unknown caller" crazy during the call -- it also fill ups the caller ID log and stops future caller id's from popping up until I clear the log.
Will try the red button reset tonight to see if it works.....
Caller ID has always been a problem with my DIRECTV Receivers -- 14 year subscriber and counting but they can't seem to nail down the caller ID feature for some reason...
09-13-2013 11:10 AM
with some many type of phone systems, DirecTV apparently gave up and for good reason probably since land lines are decreasing by the tons
09-13-2013 11:31 AM
The reset button did not work don't know what to try next. Really getting frustrated with it.
Sent from my Samsung Galaxy Note™, an AT&T LTE smartphone
09-13-2013 3:01 PM
What type of phone service do you have? Some benefit from having one or even two filters on the line connected to the Directv box.
11-24-2013 6:59 AM
How to clear the Caller ID log on the Genie: Menu-Extras-Caller ID-Select-Select-Select-Select (repeat Select until all calls in log are gone).
04-05-2014 8:49 AM
This issue is not resolved. DirectTV on the telephone gives you a lot of double-speak about "call back in 30 days, it should be resolved".
04-05-2014 9:32 AM
Caller ID has always been a rather flaky feature on DirecTV's Receivers/DVRs. Too many different types of phone systems. And I don't it's a high priority feature for them. Don't get your hopes up for any sort of "fix".
07-24-2014 1:03 PM
About a year ago I added a H25 HiDef receiver. a few days later I noticed caller id didn't work. I do have the maintenance support. When call to DTV support couldn't get it working and they tried to say they couldn't replace it just for caller id I pointed out that they list caller id as a feature on their website on a chart that checks all their units that (are supposed to) support it and that I wanted it fixed. They installed a new unit. I just checked today (7/24/14) and the website still shows that feature.
07-24-2014 4:54 PM
Yes, it's a "feature". But, like I said, it's a flaky feature. I'm surprised they replaced your Receiver because of it. Does the new Receivier's Caller ID work properly? Was it also an H25 Receiver?
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