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Play/pause and back a few seconds button won’t work on RC73 genie remote

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Play/pause and back a few seconds button won’t work on RC73 genie remote

Play/pause and back a few seconds buttons won’t work on RC73 genie remote. While watching live tv or something on dvr pushing the buttons only makes the sound effect noise. The rewind, fast forward, and 30 sec forward buttons all work.   Tried resetting remote but didn’t help. 

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ACE - Expert
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Accepted by PR1216
‎10-07-2019 8:37 AM

Re: Play/pause and back a few seconds button won’t work on RC73 genie remote


@PR1216 wrote:

Play/pause and back a few seconds buttons won’t work on RC73 genie remote. While watching live tv or something on dvr pushing the buttons only makes the sound effect noise. The rewind, fast forward, and 30 sec forward buttons all work.   Tried resetting remote but didn’t help. 


Have you tried resetting your DirecTV box, including your main Genie DVR, using the red reset button?

 

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Contributor

Re: Play/pause and back a few seconds button won’t work on RC73 genie remote

Thanks, that worked! Don’t know why I didn’t think of it before.
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ACE - Expert

Re: Play/pause and back a few seconds button won’t work on RC73 genie remote

Glad to help. Enjoy!

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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