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Picture and sound blink with Genie when main box and additional receiver are on same channel

Contributor

Picture and sound blink with Genie when main box and additional receiver are on same channel

We have the Genie DVR with 3 mini receivers.  When the main box and an other receiver are on the same station, the picture and sound on the main box blinks off and back on but are good on the mini.  Have reset the system multiple times but keeps happening.

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Message 1 of 4
Employee

Re: Picture and sound blink with Genie when main box and additional receiver are on same channel

First thing to try is resetting ALL of your Genie/clients using the red button behind the front panel access card door. See if that helps. ( on side panel on Genie clients).

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Picture and sound blink with Genie when main box and additional receiver are on same channel

Have tried that and still have the problem.

Message 3 of 4
Expert

Re: Picture and sound blink with Genie when main box and additional receiver are on same channel

We see a lot of "been there, done that" replies to the reset everything suggestion.  Often the poster figures he's done enough resets.  The exercise we suggest is to reset the main Genie, then while it's booting up, reset each of the clients.  Just wanted to make sure you had followed the proper procedure.

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