08-31-2013 9:36 AM
WE just had Genie and 1 client installed to replace our former setup. Everything appears to be working fine except the pause on the client. When I press pause I get the time bar and the pause symbol appears but it does not pause. This is true for both live and recorded playback.
I Don't want to spend hours on pho phone trying to get help. Someone please tell me what I need to do to get the unit working. Thanks!
08-31-2013 9:38 AM
First thing to try is resetting BOTH the Genie DVR and the Genie Client (red reset button behind access card door).
08-31-2013 9:59 AM
Try again. Reset the Genie, and as it's rebooting, reset the Client. You'll get a searching message and then it will connect.
08-31-2013 10:18 AM
You've been very helpful. Resetting again appears to have solved the problem.
Now I need to figure out how to set my ZIP code so I'll get the right local weather display...
08-31-2013 10:24 AM
08-31-2013 10:51 AM
Glad to help. Please mark your question as "answered". Thanks!
03-11-2014 2:38 PM
I constantly have this problem when watching recordings on my genie client. As well as sometimes it just stops when fast forwarding and I have to stop fast forwarding and wait a few minutes and then I can fast forward again.
Rebooting fixes both of these problems, but I have had both of these problems frequently in the last few months of my genie client. It is very annoying.
03-12-2014 3:35 AM
When you fast forward on a Client, the actual advance occurs in the Genie. Consequently the Client appears to be "pokey" when in actuality it's simply awaiting the signals to travel back and forth from the Genie. A soft had will usually produce the desired results so maybe try not "pushing" the Client and see if you get better results.
Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Is your service down? Click here to chat with us!