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Overheating satellite box

Contributor

Overheating satellite box

My satellite box shows to be overheating every time I turn it on. It has never done this before. Can someone please explain?

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Message 1 of 12
Administrator

Re: Overheating satellite box

Your cooling may have failed.you may have to much stuff around the reciever blocking the vents .it may just be a, piece of junk and need replaced

Message 2 of 12
ACE - Expert

Re: Overheating satellite box

What model DVR/Receiver?

In the System Information display (press and hold the remote's INFO button for several seconds), you should be able to see the internal temperature. What does it say?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 12
Contributor

Re: Overheating satellite box

Model HR20/100, internal temp shows 126 F

Sent from my iPhone

Message 4 of 12
Administrator

Re: Overheating satellite box

The hr20 is known for overheating time for a servicecall and replacenent

Message 5 of 12
Administrator

Re: Overheating satellite box


Hi kvoldham

First make sure that your receiver is in a well ventilated area. Not ontop of your tv, or your tv sitting directly ontop of it. Keep your receiver well dusted, and make sure there is no debris in the ventilation fan. In order for a replacement you'll have to verify that the receiver is in a well ventilated area, and verify that this is a reoccuring issue, and it interrupts your live video continuously.

Hope this helps!

Message 6 of 12
Employee

Re: Overheating satellite box

what model of receiver do you have. look for the model number inside the access card door.. 

Perhaps the fan died...

Call DirecTV to request a replacement Receiver/DVR.  It's free if you have their Equipment Protection Plan, or within 90-days of installation.  Otherwise ~$20 for shipping.  Or ~$50 to have a tech come replace it for you.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 12
Guru

Re: Overheating satellite box

The H20s had heating problems, the HR20s haven't.

Message 8 of 12
Employee

Re: Overheating satellite box

Correct, the H20-600 to be precise.  While the HR20s do run warmer than newer models, they are not known to overheat.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12
Administrator

Re: Overheating satellite box

They are if the fan is bad or the vents are blocked

Message 10 of 12
Employee

Re: Overheating satellite box

but of course!  same way a car will not roll if it has no wheels... Really????

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 12

Re: Overheating satellite box

Im confused what does a car with no wheels have to do with an overheating

Reciever.This is not very helpful my

Reciever is overheating too.

Message 12 of 12
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