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Only 480p on wireless genie mini

Teacher

Only 480p on wireless genie mini

I’ve read through previous posts, did the troubleshooting to no avail. Usually this always works, and I am aware of the issue causing the resolution to reset and default to 480. 

What I have tried so far, see below:

1. Press Info > Arrow to the right where it says: "Audio/Video"

2. Press Select on "Change Resolution & Format" until it says: 1080i + Original Format

 

If it doesn't cycle through anything other than 480p then follow this: 

 

1. Press Menu > Settings & Help > Settings > Display > TV Resolutions

2. Make sure there is a checkmark next to 720p and 1080i, If there isn't just highlight the box to the left of the resolution and press the select button. 

 

The 2nd part, actually works, once I select 1080, the resolution clearly changes, says it is supported, please select info to proceed. And then once I hit info it defaults back to 480. 

I have pulled the power plug, reset button, over and over again. I am very used to doing this on a daily basis unfortunately and it always works. Not this time. 

These wireless genies are a nightmare, I should have listened to my tech when he said not to get them. Not sure why they are even offered. 

For now, I’m back to watching the NBA in 480 likes it’s 1999 all over again!

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Message 1 of 5
Teacher
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Accepted by topic author
Accepted by Jagonz2
‎12-25-2018 9:30 AM

Re: Only 480p on wireless genie mini

Ok I found a post I had not seen before and found a fix that seems to work every time. 

Hold down the EXIT button on your remote for 8-10 seconds, or until it says something like “your settings have returned to your original HD format” or something like that. 

Seened to fix everything very easily, and all my settings are corrected. 

Will make note of this. 

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Message 2 of 5
Contributor

Re: Only 480p on wireless genie mini

Have had the same issue. Tech was out today, said there was nothing they could do.  Then I saw the Exit button recommendation and it worked!  Thanks

Message 3 of 5
Contributor

Re: Only 480p on wireless genie mini

THANKS! THIS WORKED LIKE A CHARM. I TRIED EVERYTHING UNTIL I FOUND YOUR POST (THANK HEAVENS). YOUR POST IS A GOD SEND--THANKS!

Message 4 of 5
Contributor

Re: Only 480p on wireless genie mini

Thank u so much! I just spent 20 minutes on the phone with some numnut who barely spoke english that i swear probably wasnt even smart enough to tie his own shoes let alone try and provide tech support! Why lord....why do these companies insist on hiring foreigners who dont speak english to try and give tech support! Very poor support Directv! I finally just got tired of the guy making me answer the same questions 10 times so i just hungup on him and just googled it and found this message of yours and it was a godsend I dont know why this guy couldnt have just had me try this. MUCH THANKS!!

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