Thank u so much! I just spent 20 minutes on the phone with some numnut who barely spoke english that i swear probably wasnt even smart enough to tie his own shoes let alone try and provide tech support! Why lord....why do these companies insist on hiring foreigners who dont speak english to try and give tech support! Very poor support Directv! I finally just got tired of the guy making me answer the same questions 10 times so i just hungup on him and just googled it and found this message of yours and it was a godsend I dont know why this guy couldnt have just had me try this. MUCH THANKS!!