08-12-2013 1:00 PM
This problem started on 10 August. Instead of the 14 days I normally see in the online program guide, from 8/22 on I only see the words "To Be Announced". The guide has not updated since Friday.
I Have 2 HD DVR receivers -- an HR22-100 and an HR 23-700. I am experiencing this problem on both receivers. I'm receiving a good sat signal. I have had no disruptions in power or audio/video due to severe weather or any other causes. I did a receiver restart pushing the red button on one of the receivers to see if that would download the newest part of the guide but it did not work.
I see others in this forum have posted about seeing this problem but I haven't read anything as a possible solution that I haven't tried already.
I would appreciate any suggestions or ideas any of you have that would help resolve this issue.
Solved by: Go to Solution.
08-12-2013 1:10 PM
You can force the DVR to rebuilt its Guide data base by resetting the DVR twice within 30-minutes.
08-12-2013 1:11 PM
Do 2 red button resets in a 30 minute window. That is, do a reset then when the receiver boots to a live picture, do a second reset. This will scratch the current guide data and build a new from scratch. It will take 24 hours for the new one to build, any schedule shows will still record
08-12-2013 1:14 PM
I tried this on the HR 23-700 receiver and when the guide was rebuilt it still read To Be Announced from 8/22 forward.
08-12-2013 1:44 PM
It can take several hours for the Guide Data to rebuild. Be patient. And 8/22 is 10-days away, so your Guide Data is actually pretty complete.
08-12-2013 1:58 PM
yup, 10 days is about the norm. the HDDVR holds UP TO 14 days of guide data. notice the "UP TO"...
Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Is your service down? Click here to chat with us!