12-21-2013 10:01 AM
I Lost my internet connection on my tv last night. The internet is working fine on all other devices. I have done everything, set default, reset receiver, reset everything and lost a lot. Purchased new router, configured using info from computer etc all to no avail!!! Any suggestions. I have a Mac Pro. But as I said everything went kaput with internet connection on TV
12-21-2013 10:24 AM
Did the TV lose its internet connection? Or the DirecTV DVR? What model DVR? How is it connected to your home network for internet access?
12-21-2013 6:03 PM
I have Comcast modem with Netgear router. The tv no longer has Internet connection. It is a genie with the Deca adapter attached to router. Everything has been reset numerous times. The internet is working on everything else. It seems the signal is not going through. All cables have been tightened. Modem rest router reset and tv also. I keep getting error codes when I attempt network set up. I even did an advanced set up to no avail. I had the connection in the morning
and lost it in evening.
12-21-2013 6:25 PM
You say "the TV no longer has internet connection", but I assume you mean that the Genie DVR no longer has internet, right? Some TV's have their own internet connection.
What model number Genie DVR? HR34 or HR44?
What's the message if you press the remote's "Dash :smileyminus:" key?
What happens if you disconnect the DECA Adapter and connect the Genie's ethernet port directly to your router?
12-22-2013 7:35 AM
It is the genie 34. Message is 22. It is not possible to connect directly due to where modem is located. Unfortunately, the room where modem and router located was only place available in my home. When I do everything and error message appears it recognizes that Ethernet is connected but cannot make connection to internet. Everything worked great for approx. 8 months then poof?
12-22-2013 7:54 AM
The DECA BB adapter that is connected to your router should have 3 lights on it. Are all 3 green? If not, tell us which are what color or off.
12-22-2013 2:31 PM
Disconnect AC power from your router for a minute or so. Plug it back in and as it boots up the C Link light should turn green. If it doesn't, it means the router is not connecting to the DECA BB adapter. Did you check the firewall (must be off) and the DHCP (must be on) in the computer? If those items are set properly and no C Link then I'd say your router, or the Ethernet cable connecting the two devices, is failing.
12-22-2013 2:48 PM
I already did the disconnect. Since it was working fine, with no changes on computer, I bought a new router and changed Ethernet cables all to no avail.e is it possible the Deca went bad?
12-22-2013 5:45 PM
Firewall is off, DHCP IS ON. when I disconnected the c link turned green then orange blinking? Any other ideas?
12-22-2013 6:29 PM
The blinking C link means that the DECA is not seeing the coax network. To confirm the DECA is bad, you can connect a receiver there instead. if you get a picture then the DECA is bad, no picture and something is "wrong" the cable feeding the DECA
12-22-2013 6:50 PM
I want to thank everyone who helped. I finally figured out it was the cable. The last message did it and I am now connected.
12-22-2013 6:59 PM
Good to hear! If you would, please mark the "helpful" or "correct answer" posts. Thanks.
Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!
Is your service down? Click here to chat with us!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!