Helpful Links

Older Genie lost internet connection cannot get it back what now?

Tutor

Older Genie lost internet connection cannot get it back what now?

I Lost my internet connection on my tv last night. The internet is working fine on all other devices.  I have done everything, set default, reset receiver, reset everything and lost a lot. Purchased new router, configured using info from computer etc all to no avail!!!  Any suggestions. I have a Mac Pro. But as I said everything went kaput with internet connection on TV

273 Views
Message 1 of 14
ACE - Expert

Re: Older Genie lost internet connection cannot get it back what now?

Did the TV lose its internet connection?  Or the DirecTV DVR?  What model DVR?  How is it connected to your home network for internet access?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 14
Tutor

Re: Older Genie lost internet connection cannot get it back what now?

I have Comcast modem with Netgear router. The tv no longer has Internet connection. It is a genie with the Deca adapter attached to router. Everything has been reset numerous times. The internet is working on everything else. It seems the signal is not going through. All cables have been tightened. Modem rest router reset and tv also. I keep getting error codes when I attempt network set up. I even did an advanced set up to no avail. I had the connection in the morning

and lost it in evening.

Robin

Message 3 of 14
ACE - Expert

Re: Older Genie lost internet connection cannot get it back what now?

You say "the TV no longer has internet connection", but I assume you mean that the Genie DVR no longer has internet, right?   Some TV's have their own internet connection.

What model number Genie DVR?  HR34 or HR44?

What's the message if you press the remote's "Dash :smileyminus:" key?

What happens if you disconnect the DECA Adapter and connect the Genie's ethernet port directly to your router?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 14
Tutor

Re: Older Genie lost internet connection cannot get it back what now?

It is the genie 34. Message is 22. It is not possible to connect directly due to where modem is located. Unfortunately, the room where modem and router located was only place available in my home. When I do everything and error message appears it recognizes that Ethernet is connected but cannot make connection to internet. Everything worked great for approx. 8 months then poof?

Robin

Message 5 of 14
Expert

Re: Older Genie lost internet connection cannot get it back what now?

The DECA BB adapter that is connected to your router should have 3 lights on it.  Are all 3 green?  If not, tell us which are what color or off.

Message 6 of 14
Tutor

Re: Older Genie lost internet connection cannot get it back what now?

Only green light is power,the C link in orange blinking Ntwk no light

Robin

Message 7 of 14
Expert

Re: Older Genie lost internet connection cannot get it back what now?

Disconnect AC power from your router for a minute or so.  Plug it back in and as it boots up the C Link light should turn green.  If it doesn't, it means the router is not connecting to the DECA BB adapter.  Did you check the firewall (must be off) and the DHCP (must be on) in the computer?  If those items are set properly and no C Link then I'd say your router, or the Ethernet cable connecting the two devices, is failing.

Message 8 of 14
Tutor

Re: Older Genie lost internet connection cannot get it back what now?

I already did the disconnect. Since it was working fine, with no changes on computer, I bought a new router and changed Ethernet cables all to no avail.e is it possible the Deca went bad?

Robin

Message 9 of 14
Professor

Re: Older Genie lost internet connection cannot get it back what now?

it is rare that a DECA goes bad but it does happen.

Message 10 of 14
Tutor

Re: Older Genie lost internet connection cannot get it back what now?

Firewall is off, DHCP IS ON. when I disconnected the c link turned green then orange blinking? Any other ideas?

Robin

Message 11 of 14
Employee

Re: Older Genie lost internet connection cannot get it back what now?

The blinking C link means that the DECA is not seeing the coax network. To confirm the DECA is bad, you can connect a receiver there instead.  if you get a picture then the DECA is bad, no picture and something is "wrong" the cable feeding the DECA

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 14
Tutor

Re: Older Genie lost internet connection cannot get it back what now?

I want to thank everyone who helped. I finally figured out it was the cable. The last message did it and I am now connected.

Robin

Message 13 of 14
ACE - Expert

Re: Older Genie lost internet connection cannot get it back what now?

Good to hear!   If you would, please mark the "helpful" or "correct answer" posts.  Thanks.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 14
Share this topic
Announcements

Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Is your service down? Click here to chat with us!

Additional Support