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Not able to add pin on “client” TV

Not able to add pin on “client” TV

I received a replacement receiver for a client TV. I have the pin # displayed on main TV (server). The client TV has on screen Enter Pin and there are four boxes in corner with first box highlighted. I understand that the pin from server is to be entered there; however, nothing I do will allow me to enter the numbers. The remote works. What am I missing or how can I get the pin entered? TIA 

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Message 1 of 6
ACE - Professor

Re: Not able to add pin on “client” TV

So you left the pin number on the screen correct? Or did you exit the pin screen before going to the mini to enter?  Try setting the remote to rf by pressing and holding mute and ENTER not select but ENTER until you see the on screen message that your remote is now setup for rf, it should then Allow you to enter the pin number. Enter is under the number 9


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of boy/girl twins born in June.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 6

Re: Not able to add pin on “client” TV

Yes.. left pin # on main screen. After I submitted my initial email I shut everything down for the night. I started everything back up this morning. I have a new pin#; however, now the client server won’t stay on and TV has black screen with “No signal”.

I’ve unplugged everything and replugged. The blue screen  with Hello your receiver is starting up from Directv comes up, then “this will take a few minutes”, then “running receiver self-check” then receiver power goes off and TV shows the black screen with “no signal”. Thanks, in advance, for your additional help.

Message 3 of 6
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎09-17-2019 9:11 AM

Re: Not able to add pin on “client” TV

Please disregard previous 9/17 message. I figured it out. I had to reset remote by pressing and holding Mute & Select. LED flashed twice. Then entered 981. Waited for green light to flash and then got another new pin# from main server, got back to screen to enter pin, then was able to set up RF on remote. Now back to business. 🙂 Thanks for getting me pointed in the right direction.

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Message 4 of 6

Re: Not able to add pin on “client” TV

I had left the pin # on the screen.
Message 5 of 6
ACE - Professor

Re: Not able to add pin on “client” TV

You're welcome and I did get the impression you were leaving it on the pin screen as you indicated I just wanted to make sure. Glad you got it working.


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of boy/girl twins born in June.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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