No sound from my TV with Direct TV on

[jskwar]

My Smart TV ROKU stopped transmitting any sound to my TV.  The TV sound works properly with antenna TV or Streaming, but not with Direct TV. I can re-set the TV by pulling the plug and re-starting, then Direct TV works again.  Please advise. Remember, the TV works fine until I turn on the Genie Box.  Thank you

Jerry W

[ATTCares]

Good morning @jskwar,

Let’s get this issue resolved for you.

I need some information before moving forward, such as how long has this issue been ongoing for?

What genie model do you have?

Have you recently updated your genie?

Please let us know.

Mihai, AT&T Community Specialist

[jskwar]

Hello,
This has been an ongoing issue for several months. The TV works as it should when streaming or on a local antenna. It is only when I switch to Direct TV does the sound stop working. The model # of my Genie is HR54-200. Thanks for your help.

[ATTCares · Accepted solution]

Hey there @jskwar,

We suggest doing a red button reset on your receiver. You can follow this Reset Your DirecTV Receiver support guide to properly perform this reset. If you still experience sound issues let us know!

James C., AT&T Community Specialist

[pcbsunlover]

Nope. Nada. No fix.

I had this problem several months ago. How I resolved the issue , I have no idea! Pandora has been behaving until yesterday ! Ugh!

[Bswalters361]

No sound unless I hit thr red button,i  have to do this every day, just barely got directv 2 day ago, I think I should of went with dish Network,this is so annoying

[Wolverine71]

The TV was working before we left on vacation and had the service suspended while out of town. Service was reactivated and tried to turn on the TV and picture came on but no sound. Tried to turn it off and then back on but same. The mute is off. Help is appreciated.

[Shanekad42]

I have a element smart tv and my sound wont come through when it’s on my Directv 

[Shanekad42]

I have a element smart tv and when I exit to Directv I don’t have any sound

[Bswalters361]

I had to use rca Jack's instead of HDMI cable
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