No signal at receiver, dish seems fine

No signal at receiver, dish seems fine

I have tried almost everything I can think of to no avail.  Here are the details.  I have an oval Slimline triple LNB (SWiM) dish with a single cable coming from the LNBs.  I have troubleshooted and already bypassed all of the cable in the home, tried bypassing the splitter, and even bypassed the cable coming down from the dish by hooking up my satellite signal finder directly to the LNBs at the dish.  While I was doing all of this, I was only receiving an intermittent signal every 20 seconds that lasted about 5 seconds or less on transponders 2 and 8.  The signal would shoot up into the 90s and then back down to 0 for another 20 seconds.  It was showing this both on my signal meter and on the receiver.  After I bypassed all the wiring, I figured the triple LNB was bad.  I switched it out on the dish for an old standard def single LNB that I had laying around.  I am now receiving a steady signal on my meter at around 69.  I tried to find a signal on my receiver (standard def D11-100) but with no luck.  Although my signal meter shows a constant signal, the receiver shows 0 on all transponders.  I even tried changing my Dish Type in the setup menu to a single LNB (18" round) and it still didn't work.  It just times out when configuring and verifying setup.  Signal meters on the receiver show nothing.

I have already verified alignment of the dish and my LOS is clear.

Any ideas?

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Message 1 of 15
Employee

Re: No signal at receiver, dish seems fine

What type of meter are you using?  Not sure how you are troubleshooting the SWM LNB without the PI being inline

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 15

Re: No signal at receiver, dish seems fine

I am using the AcuTrak22 pro signal meter.  I wasn't using a PI so I realize that the SWM LNB is probably fine, but why can't I get a signal on the receiver using a standard single LNB?  Not using the PI explains the intermittent signal with the SWM but not the old LNB?  Any ideas?

i Just bought a new house that already had the SWM dish.  Before that I was using a standard 18" round dish with the single LNB.  I was unfamiliar with the PI until recently.

Message 3 of 15
Expert

Re: No signal at receiver, dish seems fine

The geometry of the Slimline dish is not suitable for the old SD single LNB.  Further, the SWM dish you were working with originally will not work with a D11.   I suggest you get the correct components to begin then start again.

Message 4 of 15
Employee

Re: No signal at receiver, dish seems fine

In order to peak the SWM LNB with your meter, you need a single port power passing splitter with the PI inline

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 15

Re: No signal at receiver, dish seems fine

So I hooked up the PI inline tonight and am now receiving 96% or greater on several transponders.  The signal looks good on the signal meter showing on the receiver but when I run the satellite setup, it starts to verify configuration and searches for satellite signal and eventually says that a signal cannot be detected and to re-test.  This seems strange to me since it shows a strong signal on several transponders.  I have already attempted to reauthorize and reset the receiver.  Any ideas?

Message 6 of 15
ACE - Expert

Re: No signal at receiver, dish seems fine

Exactly which transponders are showing a strong signal?  It's possible your dish is aimed at the wrong satellite.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 15

Re: No signal at receiver, dish seems fine

101 deg (32 transponders) is showing 97% on transponder 1, 96% on transponder 8, 97 on trans 15, 52 on trans 20, 96 on trans 22, and 0 on all others.

110 deg (3 total) is showing 100 on transponder 8 and 0 on both transponders 10 and 12.

119 deg (11 total) is showing 96 on transponder 22 and 0 on all others.

Message 8 of 15

Re: No signal at receiver, dish seems fine

Plus my dish was used by the previous owners and was aimed correctly.  I made no adjustments.  When I tried to check the alignment, I actually lost signal on my meter, so I set it back where it was.

Message 9 of 15
Employee

Re: No signal at receiver, dish seems fine

you never mentioned the receiver being used only a D11 which is NOT SWM compatible

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 15
ACE - Expert

Re: No signal at receiver, dish seems fine

pointed out in an earlier response that the D11 is not SWM-compatible.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 15
Expert

Re: No signal at receiver, dish seems fine

Yeah, that was 12 days ago.  Apparently the OP didn't read my post.  J, the D11 was referenced in the original post.

Message 12 of 15
Employee

Re: No signal at receiver, dish seems fine

I know it was, but I was assuming that maybe the OP was using another receiver. since the OP mentions the D11 only when using the dual LNB not the SWM

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 13 of 15

Re: No signal at receiver, dish seems fine

I have upgraded to a HD DVR (that is SWM compatible) and should arrive this week.  Thanks for the advice and hopefully I have no further issues.

Message 14 of 15
Employee

Re: No signal at receiver, dish seems fine

Awesome, keep us posted

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 15
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