No satellite signal (771)

Tutor

No satellite signal (771)

My receiver has been searching for satellite signal for days, I have reset it a few times from the box and I have also refreshed it through the website. I have no idea what else to do. I refuse to call customer service on my day off from being a call center employee for another company, please help!

Message 1 of 40
Mentor

Re: No satellite signal (771)

hey, What type of box do you have....can you please provide the receiver model located behind the flip down door on the front right button side of the receiver....and how many receivers you have and how many are affected?

Message 2 of 40
Tutor

Re: No satellite signal (771)

D12MP-500

Only 1 box

Message 3 of 40
Mentor

Re: No satellite signal (771)

ok well try this

  • Run System Test: Press and hold Info on the remote. 
  • Depending on the receiver model, select: 
    1. "System Info" and then "System Test" 
    2. Run the system test.  

Press Select  once.   Be careful not to press Select twice quickly in a row or the test may hang there or cancel out.  

and tell me what it shows.

Message 4 of 40
Tutor

Re: No satellite signal (771)

Satellite dish alignment problem

Which makes no sense......

Message 5 of 40
Mentor

Re: No satellite signal (771)

what was the result on the turner?

If it says ''ok'' then check that all the cables are in good condicion and tight and if that does not work then call dtv for a service call.

If you get ''OK. Signal under 60'' Then do the same thing as in the first opinion.

If you get ''Failed on one or more tuner(s).'' then call Dtv to have the receiver replaced due to defective receiver.

Hope this helps.

Message 6 of 40
Employee

Re: No satellite signal (771)

Why would it not make sense.?  is the D12 your only receiver?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 40
Expert

Re: No satellite signal (771)

It makes perfect sense.  The receiver is searching because the dish is out of alignment.

Message 8 of 40
Employee

Re: No satellite signal (771)

100% agree!!!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 40
Tutor

Re: No satellite signal (771)

There is nothing blocking the dish, and the dish hasn't moved. Makes no sense to me because it has worked for years in the same spot with no issues and nothing blocking it.

Message 10 of 40
Tutor

Re: No satellite signal (771)

Thank you dragon83, it worked!

Message 11 of 40
Teacher

Re: No satellite signal (771)

I'm having the same issues - what was the solution to this did you have to wait on a technician?

Message 12 of 40
Expert

Re: No satellite signal (771)

The original poster in this thread had a misaligned dish and was reluctant to schedule a tech to correct the issue.  You'd be well served to begin  your own fresh thread and describe your problem in detail.

Message 13 of 40
Teacher

Re: No satellite signal (771)

double check switch settings in satellite setup. verify good signal on all sats

Message 14 of 40
Teacher

Re: No satellite signal (771)

i get the same 771,   but it comes and goes.  i check the signal level,  sometimes transponder 6 tuner 3 goes to 0.  any suggested?

Message 15 of 40
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