New Directv customer for just over a week now. System installed by a Directv Installer.
Genie HD DVR: HR44-500
2 Genie Mini: C41-700
AT&T Uverse Gateway: Pace Model 5031NV
Since day one had problems with on demand not working consistently because of slow internet speed. 2 days ago come home and tv with genie mini show no network available. Unplug and reset gateway and receivers to no avail.
Finally after much trouble shooting discover if I unplug Ethernet cable to Directv Connected Home Adapter (DCA2SRO-01) internet regains full speed and consistency immediately and TV's attached to genie mini come back on. Assuming on demand or WH-dvr sync will not work with home adapter unplugged though.
Any thoughts on what is causing the conflict that is bringing entire network and internet speed to a halt?
Re: No network when connected home adapter plugged in
Had the exact same issue. Had Directv installed on July 2nd. Had network issues, on July 4th a directv technician came out and installed the "connected home adapter". I noticed after he left that none of my wifi devices has a wifi connection. I called the directv tech that installed the "connected home adapter", he said to reset my modem and router. Did that, still had issues. Thinking that may router went out, I went out and purchased a $170 router. Same issue, so I then took the "connected home adapter" off my router. My Internet is now at full speed.
I decided to keep my Directv Genie connected through wifi and hope for the best.