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No network when connected home adapter plugged in

Contributor

No network when connected home adapter plugged in


New Directv customer for just over a week now.  System installed by a Directv Installer.

Genie HD DVR: HR44-500

2 Genie Mini: C41-700

AT&T Uverse Gateway: Pace Model 5031NV

Since day one had problems with on demand not working consistently because of slow internet speed.  2 days ago come home and tv with genie mini show no network available.  Unplug and reset gateway and receivers to no avail.

Finally after much trouble shooting discover if I unplug Ethernet cable to Directv Connected Home Adapter (DCA2SRO-01) internet regains full speed and consistency immediately and TV's attached to genie mini come back on.  Assuming on demand or WH-dvr sync will not work with home adapter unplugged though.

Any thoughts on what is causing the conflict that is bringing entire network and internet speed to a halt?

Thanks!

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Message 1 of 4
Contributor

Re: No network when connected home adapter plugged in

Your first problem, hr44 have the network adapter built in. Then go: Menu -> Settings and Help -> Settings -> Network Setup -> Restore defaults (this will not do anything to your actual settings).

Then Go to the Network Setup menu again and repeat the network setup. And you'll be good to go.

Message 2 of 4
Employee

Re: No network when connected home adapter plugged in

The HR44 has built in wifi. So It appears that you have a network loop. Leave the cck install and do a restore defaults under the network set up follow by a red button reset

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4
Contributor

Re: No network when connected home adapter plugged in

Had the exact same issue. Had Directv installed on July 2nd. Had network issues, on July 4th a directv technician came out and installed the "connected home adapter". I noticed after he left that none of my wifi devices has a wifi connection. I called the directv tech that installed the "connected home adapter", he said to reset my modem and router. Did that, still had issues. Thinking that may router went out, I went out and purchased a $170 router. Same issue, so I then took the "connected home adapter" off my router. My Internet is now at full speed.

I decided to keep my Directv Genie connected through wifi and hope for the best.

Message 4 of 4
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