- edited 12-06-2017 5:52 AM by ATTCustomerCare
If you are seeing error message No Servers Detected on your TV screen or having trouble connecting the Genie Mini to the Genie HD DVR, we can help with that! Let's begin!
Let's Start with the Genie HD DVR.
Still Seeing The Error? Let's Check the Genie Minis
If the error message still appears, reset the entire system. Go to the Genie Mini and press the red reset button located near the access card. Do the same with the DVR.
If all of the above does not resolve the error, chat with us by clicking here. Go to Settings & Help > Settings > Info & Test > Run System Test and write down any error code you see. This will help our care team determine the best course of action.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService
Solved by: Go to Solution.
02-15-2017 12:49 PM
Are you seeing the dreaded No Servers Detected on your TV Screen? Check out the article above to learn how to fix this.
- edited 04-11-2017 8:02 PM by GaryDM
this problem started happening recently on me and many of my friends Direct TV SUCKS since ATT purchase the support is as bad as their hardware time to go back top Time Warner at least I can watch Dodgers
[Please keep it courteous.]
05-12-2017 10:03 AM
I got this error all week but when I called customer service I was told it's a problem throughout the west coast and they are trying to fix it. Anyone living on the west coast experiencing the same issue?
05-12-2017 11:23 AM
@apercele79, that is not true. Unfortunately you connected with a support rep that just wanted to move on to the next caller.
06-05-2017 6:12 PM
Same thing happened to me. I went through all the troubleshooting and then phoned the non-support line and she went through the exact same thing I'd just done. Still not service. Then comes the punchline.........she can send out a tech for $99 or I can sign up for a monthly fee to cover any service calls. I've got something better. I'm going to Spectrum (Time Warner) and get my cable, internet, and home phone service for 2 years for less than half the price I'm paying for this crappy service. And yes, I fully realize that Time Warner has the WORST customer service history of any business. But if I'm going to get the crappy service I just got from Direct TV I might as well pay less for the crappy service. At least I'll get what I pay for unlike Direct TV.
09-26-2017 11:16 AM
It's a directv moca configuration problem. Probably caused by software written in a third world country that doesn't have internet
12-16-2017 10:06 AM
I've been a Direct TV customer for 7 years and never had a problem until AT&T purchased. Since then I received a bill over 400$ which took months for them to figure out (with only 5 days to pay them or they'd cancel me), countless hours on the phone (mainly on hold or getting transferred to the "correct department"), multiple problems with internet and now this message that it cannot detect a server and to check network settings. I called about this issue hoping it'd be a simple fix, an hour later they tell me 99$ for a rep to come.. when the only troubleshooting they provided was reset the box or change HDMI inputs. Frustrated, I hung up and decided to try for myself. Note: DirecTV would have asked for error codes and done more than reset. Knowing it wasn't a hardware issue I ran the system test in the menu. It showed the code 71-627 which was something to do with my home wireless network. I reset my wireless settings through the direct TV menu and viola! All receivers working again! I cannot believe (well yes I can) that AT&T could not help me troubleshoot something that simple when it even said check your network settings on the error message. I should have known not to even bother with their customer service and do it myself. All in all if you get the error message just redo your wireless connection under the menu
02-25-2018 3:25 PM
I've been having this "No Servers Detected" error message every day for each of my secondary receivers for over 3 months!! I have to hit the reset button on the main receiver each time and wait 5-10 minutes for it reboot. Afterwards, all the secondary receivers are fine for the rest of that day. But it resurfaces the next day consistently. I have made 2 calls to DirecTV tech support. The first lady was reading from a script and clearly didn't know anything. She kept insisting I reboot my receiver. I finally hung up on her. The 2nd lady told me this was a known issue, their engineers are working on it, and there is nothing I can do other than wait. That was over a month ago. They must have the saddest bunch of engineers in the business. By the way, I am on the East Coast (Atlanta), so for some agent to say it is a West Coast issue, she is mistaken. I have little to no confidence that DTV agents know what they are doing.
- edited 03-22-2018 4:44 PM
We are having this issue right now, had a tech come over and replace the wireless bridge. We are still having the issue. The service worked well for the first 1.5 years but in January 2018 started getting the dreaded "No service detected" on the genie minis. I am in St. Louis, so not a coastal issue.
Just spent 45 minutes on hold to get another tech to come out.
03-22-2018 5:07 PM
Directv had told me a few months back that their engineers were aware of the problem and I would be emailed once it was fixed. No need to call them back. That was over a month ago. During that time, I went into settings and did 2 things: 1) I set main receiver to never go to sleep. Settings --> Power Saving --> set to "Off". 2) I noticed my receiver was not connected to the Internet, so I set up Wifi connectivity. My minis have not loss signal from the server once since then! I doubt connecting to the Internet did anything. After all, having Internet is not a prerequisite for Directv service. It was probably the disabling of sleep mode that did it. It's a work-around that seems to work for me. It may be a permanent fix if Directv never contacts me back. Hope this helps others! -Hank
- edited 05-29-2018 7:55 PM by Phil-101
I live in San Diego and have been experiencing the same problem since January 2018. AT&T keeps sending out technicians to try and fix it and finally the last one told me it was a problem with the receivers they were trying to fix. I can't believe a huge corporation like AT&T can't solve this problem!
[Legal discussions are not permitted per the Guidelines]
06-24-2018 7:34 PM
All of a sudden I'm having this issue. I have a genie and 3 minis, one of which is the C61 (4K) and that's the one that keeps causing the trouble. Has it been fixed?