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No Internet Connection with Android GenieGo App

Scholar

No Internet Connection with Android GenieGo App

I have been patiently waiting for GenieGo OOH support on Android. I downloaded the latest app to my tablet (Samsung 10.1) and it works great. My phone (Droid RAZR) is another story.

After the app auto-updated I started it and it says I'm not connected to the Internet. I have Verizon 4GLTE with a full set of bars. Additionally all kinds of other app like the browser and e-mail work just fine. After messing with that for an hour I uninstalled the app and installed a new copy. It ask me to log-in to my DTV account. Now I get a message saying, "You are not connected. (POSIX/51)"

I assume that is still a no Internet connect message. A Google search was a dead end. A search in the DTV site gave, "No results were found for "POSIX51".


Does GenieGo not support streaming over 4GLTE?


An interesting side note. I set up the phone as a WiFi hot spot (tethering) and connected to it with the tablet and it worked perfectly just as I expected so I know the 4GLTE connection is capable of streaming the GenieGO signals.


Does anybody know if the Android version of GenieGo does or does not recognize 4GLTE as a legitimate Internet connection?


Thanks,

Bob

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Message 1 of 24
ACE - Expert

Re: No Internet Connection with Android GenieGo App

I'm pretty sure that Verizon doesn't support DirecTV's video streaming over their 4G network.  You must have a WiFi connection instead.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 24
Scholar

Re: No Internet Connection with Android GenieGo App

Interesting and thanks for the thought. You can be sure I'll have a talk with them soon. I have some errand to run tomorrow and will be driving right by their store. I'll see what they have to say.

If they don't I'll have to let them know I'll be rethinking my service after more than 10 years.

Bob

Message 3 of 24
Expert

Re: No Internet Connection with Android GenieGo App

Take a look at the link and you'll see the following: "stream your shows instantly anywhere you have a Wi-Fi connection".  I don't think the GenieGO OOH is designed for 4G and if that's the case no need to be upset with anyone.

Watch Recorded TV Shows on Mobile with DIRECTV GenieGO - DIRECTV

Message 4 of 24
Scholar

Re: Re: No Internet Connection with Android GenieGo App

I disagree. With the last update from Google Play (November 5, 2013) I find the following:

DIRECTV GenieGO
DIRECTV, LLC - November 5, 2013

What's New
- Now instantly stream recordings on your HD DVR anywhere you have an Internet connection without having to be on the home network. Just click “Watch Now” on any program in your Playlist to start watching instantly.

https://play.google.com/store/apps/details?id=com.directv.application.android.go.production&hl=end

(Can't get the link insert to work here.)

In addition, it works fine on my tablet when it is connected to any network,, even public networks, away from home. It is only when the phone is using 4GLTE for its Internet connection that it doesn't work.

I stopped at the Verizon store but they were so busy I left. I'll send an e-mail off to their support and see what they gave to say.

Not giving up, yet.

Bob

Message 5 of 24
ACE - Expert

Re: No Internet Connection with Android GenieGo App

It's not just Verizon.   I think the GenieGo App limits Out-of-Home streaming to WiFi connections to avoid shocking users at how much of their data downloads they've used.  Stream video files can easily chew up a few GBytes of your data allowance. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 24
Scholar

Re: No Internet Connection with Android GenieGo App

Once again someone or some company telling me that they know better what is best for me? If I want limits then I should be the one to decide, not DTV.

More and more I feel like DTV ripped me off with GenieGo by telling me half-truths and possibly outright lies.

I wonder if the Apple folks are having this same problem. Anybody out there?

Bob

Message 7 of 24
ACE - Expert

Re: No Internet Connection with Android GenieGo App

Huh?  Apple doesn't offer anything like GenieGo :smileyconfused:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 24
Scholar

Re: No Internet Connection with Android GenieGo App

There is a link on the iTunes store to install an app called: DIRECTV GenieGO

Must be a scam.....

Bob

Message 9 of 24
Employee

Re: No Internet Connection with Android GenieGo App

Huh?? a Scam?? what are you referring to?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 24
Scholar

Re: No Internet Connection with Android GenieGo App

Message 11 of 24
ACE - Expert

Re: No Internet Connection with Android GenieGo App

No, I did not say "Apple (iPhone) doesn't support GenieGo"

I said that out-of-home streaming is not supported via LTE network, only WiFi.   My GenieGo app works fine on my iPhone and iPad via WiFi.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 24
Expert

Re: Re: No Internet Connection with Android GenieGo App

You're right, the website link you offered does specifically say "Stream recordings from your HD DVR outside your home, requires an active 3G, 4G or Wi-Fi Internet connection." for the Android App.  The Directv site that I referenced indicates that only a Wi-Fi connection would work.  I'll leave it to others to test out the 3G or 4G connection for streaming.  I think if this is a fact then there will be a lot of folks overusing their restricted 3G and 4G systems.

Message 13 of 24
Employee

Re: No Internet Connection with Android GenieGo App

Yes, Android just got a MAJOR update, not only does it allow OOH, streaming, but DirecTV also remove the WiFi restriction which iOS still has

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 24
Scholar

Re: Re: No Internet Connection with Android GenieGo App

Late last night I received a note from DTV support indicating that the issue has been sent up to the next level of support. At this time I am taking a wait-and-see attitude.

Bob

PS excess data usage -- That kind of thing should not be a DTV problem, that's a user issue. As for me, I get 10 Gb a month.Several carriers advertise unlimited text and data with their plans.

Message 15 of 24
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