12-28-2017 11:08 AM
Received a new Insignia Roku Smart TV for Christmas. When we went to hook it up, it will not connect to the Genie Directv using the hdmi cable. Keep receiving the message : Satellite Tv , no signal (are you on? ). Why will it not connect? We did check the hdmi cable and it is good.
Solved by: Go to Solution.
12-28-2017 11:45 AM
Try different HDMI Inputs on your TV.
Genie is powered ON, right?
12-28-2017 3:06 PM
Well, that message is coming from your TV. I'm surprised that it would use the same message regardless of which HDMI connection you're using. How does it know that it's the "satellite TV"?
12-28-2017 5:25 PM
12-28-2017 6:22 PM
What are the other HDMI Inputs names? Have you tried those also?
Also, what model Genie do you have?
- edited 12-28-2017 7:21 PM by GaryDM
The names are HDMI1 and HDMI3. We have tried all three HDMI ports. Our
main dvr receiver is a Genie Gen 2, and we have two Genie minis. The one
we are trying to connect to is a genie mini. Our acct # is ***.
[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
12-28-2017 10:58 PM
What Mini Genie model numbers?
Is the other Mini Genie working OK? If so, try connecting that Mini Genie to this TV and see what happens.
12-29-2017 11:06 AM
make sure you are changing to the hdmi port, not tryin to use an rvu funtions
consult the tv manual
12-29-2017 1:28 PM
I both Mini Genies have this problem on that TV, then it certainly points to a problem with that TV. Not sure what else to suggest.
12-29-2017 1:39 PM
Just as a last resort, is there a setting in the TV menu to turn off auto selection of input? Or something like that? That way you can set the input manually. The NETFLIX and Comedy channels you are able to select sound like Smart TV internet connections that have nothing to do with the HDMI inputs on the TV. Do you have any other devices plugged in to the HDMI ports, i.e. Firestick, etc?
12-31-2017 9:38 AM
@necedah, thanks for the follow up. Of course, your first post stated that you had verified that the HDMI cable was good. Glad you figured it out after all.