I was professional computer hardware and software engineer systems developer for over 40 years, and I appreciate your attempts to fixing this disaster, but I would appreciate it more if you could roll back to the original format and select a group of users that are willing to be your Alpha testers, as this release was not even BETA ready. Your approach is in total disregard of ADA persons (persons with disabilities and the aged). I have had to purchase Netflix and Amazon Prime for multiple households so homebound can continue to have stress free pleasurable entertainment, and you truly do not give a rats butt about persons with brain injuries and such by not pulling this disaster or offering your customers, most since Tivo in 1996, the option of the old format until you can roll out something that is deemed minimally professional - this release is NOT CLOSE. I can only pray loudly and a lot that the staff and management involved in this release is not indicative of anybody working in our nation's power grid, Flight or shipping navigation control, or any other basic or life support systems. This is appalling, and your attitude of entitlement to a job regardless of performance and lack of taking pride in delivering a quality product is the reason I left the workforce recently, I could not fight the changing culture of not giving a rats butt in the quality of work and skipping life cycle phases of quality design, unit testing, integration testing, and systems testing and instead throwing crap over the fence and the users having not choice but to swallow and adapt to it. This release TRULY represents America's workforce generation today. It also has the largest audience to witness the downfall of America as your release and dismantling and replacing functional systems with literally crap is representative of what America is doing across all disciplines by lowering expectations of our youth, and people, this is what you get. So if you need any medical procedures or trade work done, do so before the last of the older generation retires. As a paying Direct TV customer since beta Tivo 1996 era, I should NOT have had my rates increased, my billing raised from 3 genies to 7 genies when I only have the Genie server and ONE remote genie in use, and two remote genies that died two years ago about 6 months after installation. So ATT, not only this release becomes a disaster, your billing is theft relying on basis people have autopay enabled or, in our case, so overwhelmed in daily work and caring for the disabled and elderly we don't have time to examine how the bills mysteriously just change - always in a manner that increases our expense that is incorrect.
But there is an upside to this horrible release and the severe aggravation and anger while trying to relax and heal it has caused, if gives me the only positive aspect to being terminal, as I have had to witness toasters that used to work years now need to be replaced monthly, washers/dryers/refrigerators/heat pumps all are garbage now, to list a few, and ATT's take over of DirectTV and dismantling it to a pile of crap and falsely upping my bill as icing on the cake. I'm eating humble pie with my DISH friends, as my husband is now on the phone with them. Between 1-3am EST anything in my list that is a folder is gone, and does not return for days regardless of the press 0 twice workaround (which by the way if you call the 800 number they claim no knowledge of ANY issues with new release and to get online to report issues if I BELIEVE there are any - another total disregard for ADA concerns).
The left arrow never offers you the choice the RESUME, START OVER, DELETE, and if you play something on your list and just want to back up a few minutes it will jump you to the beginning, and you cannot jump to the end to backup from because you have to record two hours for one hour shows in order to ensure you do not get a half recording when something like a football game causes all the shows to run an hour late - something you'd think at this day and age DirectTV would have spent the time addressing auto ensuring to get an entire program when something runs over, but instead spent the energy in tossing a functional system into a grinder and releasing however and whatever bits came out.
I delete, for example, Elementary after watching it, go to list and it is still there, but the entire NCIS folder is GONE … wt?
I fall asleep while watching something in a folder and wake up to all of them gray because they auto played the folder while TV was off and tech support says they are emulating Netflix and Amazon - well hello folks - via the web app those products offer in profile to either turn on or off autoplay the next one, so why can't DirectTV?
The bugs are too numerous to mention, as well as the features lost. I used to be able to quickly find HISTORY of things recorded, cancelled, or deleted.
I would participate in replies that had bullet list of things to fix, but this release is so disgusting and representative of the coddling that has become the norm in what should be instead a business where the duties are performed by qualified staff, I SHOULD NOT BE BILLED to train your staff that obviously do NOT care what they program. I want a refund from April to Present, I want any bill that reflects I have more than three tv's being charged corrected and I do NOT appreciate ATT's practice in all their billing (other than direct TV) to sneak in charges on bills knowing most folks do not check them, my parents have NEVER had a phone line for internet nor used one, so how come when I drop by I see for over last six months they being charged for high speed access (they didn't ask for it, I didn't, their neighbors I checked with suddenly have it too - heck, I'm still trying to teach them a flip phone and you charge them for something like this!!!!! thieves, shieckster, swindler. )
Please offer the option for disabled and elderly to have the prior WORKING and FUNCTIONAL format until you get whatever you have out there past ALPHA and BETA testing.
