12-24-2017 11:52 AM
Has anyone in Florida received the new Genie GUI update yet? Do you know name of the code 0x....? Any ETA on receiving it? Is there a CE being pushed for it? I have the HR54-500 FYI. I ALSO LIVE IN SOUTH FLORIDA, BROWARD COUNTY.
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12-24-2017 11:57 AM
Why try to rush it? Nobody seems to like the new Genie GUI. It will roll out in due time.
12-24-2017 2:14 PM
12-24-2017 2:35 PM
"Besides Directv wouldn't change unless  they were flooded with complaints via phone or social media or  if customers threatened to leave them." Both cases are true, and yet DirecTV still refuses to rescind their basically flawed downgrade. After 12 years of loyal service, but absolute refusal by DirecTV to fix ANY of their problems, I am regretfully leaving DirecTV.
12-24-2017 2:44 PM
You can read all of the "glowing" reviews here ....
12-24-2017 3:53 PM
Aces are just knowledgeable customers who provide assistance on their own time. Answers are honest, and in most cases very accurate even if some people do not like the answers given. It is rare that an "Ace" provide incorrect info, but we are all human and so not perfect.
I have not weighed in on the new GUI until my system gets it.
12-24-2017 3:55 PM
12-24-2017 4:27 PM
It is rolling out to customers, not all at once. So with millions of subscribers, and the huge feedback they are getting, it will take some time. It gets to us whenever our turn comes. Also appears that only the 2nd and 3rd generation Genie (HR44, HR54) and the 1st Genie-2 (HS17) are getting the new GUI.
12-24-2017 4:47 PM
12-25-2017 6:24 AM
Be grateful, because you'll hate it when you do see it. As I understand it, the update is only rolling out to those with 4K compatible equipment. If you don't have that, you are lucky to stay with the legible software you have.
- edited 12-25-2017 9:49 AM
No, everyone with an HR44/54 will get it, whethere you have 4K or not.
12-25-2017 3:09 PM
The 2nd and 3rd generation Genie HR44 and HR54 and the Genie-2 HS17 get the new GUI.
It is not just 4K compatible equipment as it includes the HR44. Only the HR54/HS17 support 4K through the 4K Client connection. If you do a 4K upgrade and have an HR44 it would be swapped to an HR54 as it is not compatible.