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Re: My screen goes black randomly when watching recorded program

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My screen goes black randomly when watching recorded program

My screen goes black randomly when watching recorded program, any ideas 

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Message 1 of 10
ACE - Expert

Re: My screen goes black randomly when watching recorded program


@Momhorn wrote:

My screen goes black randomly when watching recorded program, any ideas 


DVR model number?

When did the problem start?

What channel(s)?

What troubleshooting have you tried?

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 10
Tutor

Re: My screen goes black randomly when watching recorded program

 My DVR is an older model, not sure what exact model number it is not a genie. The problem started about a week and a half ago, happens on live TV and recordings win played back. I called tech-support and they updated the receiver and had me turn it off and on at the power button on the unit seem to help for a bit but then when I turn the TV back On it started again.

Message 3 of 10
Tutor

Re: My screen goes black randomly when watching recorded program

It also flickers and then randomly goes black

Message 4 of 10
ACE - Expert

Re: My screen goes black randomly when watching recorded program

It would really help to know its model number. You'll find that on a label near the access card, rear/bottom panels. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
Tutor

Re: My screen goes black randomly when watching recorded program

HR22  100

Message 6 of 10
ACE - Expert

Re: My screen goes black randomly when watching recorded program


@Momhorn wrote:

HR22  100


Thanks. That's a pretty old model. I would suggest having it replaced. Call DirecTV .... 1 800 531 5000. Replacements are free if you have their Equipment Protection Plan. Otherwise, $20 for shipping. You should get a newer HR24. And the HR22 is old enough that you shouldn't need to return it. 

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 10
Mentor

Re: My screen goes black randomly when watching recorded program

I tried to get my HR22-100 replaced and DirecTV said there had to be something wrong with it that couldn't be remedied by other means. This DVR is slower than molasses running down a rocky road!

Message 8 of 10
ACE - Expert

Re: My screen goes black randomly when watching recorded program


@lyradd wrote:

I tried to get my HR22-100 replaced and DirecTV said there had to be something wrong with it that couldn't be remedied by other means. This DVR is slower than molasses running down a rocky road!


Just tell them it's dead.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
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Mentor

Re: My screen goes black randomly when watching recorded program

Tell them if they don't replace it you will cancel.  They hate to lose customers.

Message 10 of 10
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