02-02-2014 5:45 PM
WHen the tvs are on in the other rooms in the house the main tv that has the dvr/server blacks out every few seconds.
i have tried to reset, leaving the power off for two minutes. I have also unplugged the power unit for the satellite.
it works fine as long as there are no other units on in the house.
anything I can do or does it require calling for service?
02-02-2014 11:04 PM
What model numbers are your DirecTV Receivers and DVRs? Look for the labels behind the front panel access card door, or on the rear panel.
02-03-2014 6:48 AM
The tv blacks out or losses picture and sound for about a second or two. Then comes back on for a few seconds then repeats. If you turn the client box off on the other tv it stops and works fine.
02-03-2014 7:41 AM
Let me guess. HDMI cable between the box & tv. I had that issue with a Toshiba hdtv in my son's room, that was connected via hdmi to the mini-client. Got the 10-pin Component, problem is gone now.
02-03-2014 9:02 AM
THis may be a work around. But using hdmi cables should work. I have 2 Samsung tv and a toshiba doesn't matter which of the clients are on it still happens.
02-03-2014 10:16 AM
Again, it will not work, due to the problem with the software & chip set on these boxes, along with the firmware on the TV's. Only work around in these kind of situations, is to use Component.
02-13-2014 6:56 AM
Had directv out and the replaced the genie. let me just say that it has made a huge difference. channels change faster on all the tv's now, no problems. tech said they have seen the issue with the old (1year) box and the new box fixes everything.
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