MY hd dvr locks up at least once a day.

Tutor

MY hd dvr locks up at least once a day.

Sometimes it comes back after a few minutes but usally I have to channel up or do guide to get it back. Doing the red button reset has not solved this problem.

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Message 1 of 15
Expert

Re: MY hd dvr locks up at least once a day.

You may have a hard drive going bad.  You can check it thus:

Run the Built in Self-test (BIST) to try and repair your
hard drive. To run the hard drive checks, please follow these steps:
* Reboot DVR via Menu -> Parental, Fav's & Setup -> System Setup
-> Reset -> Restart Receiver
* When they see "Running receiver self-check" press select
* You will see "Entering Diagnostics Mode..."
* Select Advanced Tests Menu -> Hard Drive utilities -> Surface Test
* Warning: This process could take several hours to complete. You may want to
run it overnight.

The good news is that every attempt is made to save programming. This is
less destructive than a reformat all and could provide you with a more stable
system if you are having problems that appear to be related to the hard drive.
 

Message 2 of 15
Tutor

Re: MY hd dvr locks up at least once a day.

I finally got tired of the screen freezing after trying all the  things I had heard and called DTV. The automated answering thing is a pain in the rear but got through. The lady on the other end was great help and in a short time she seemed to find the problem and have not had a problem since. While walking me through all the steps I found some loose connections. She said with my equipment that was it. I have a swim box. I tightened ALL the connections with a small wrench and have not had a lock up since. Seemed too simple but as of now it has worked.

Message 3 of 15
Tutor

Re: MY hd dvr locks up at least once a day.


Naw.... it is not fixed yet. Went back to freezing.

Message 4 of 15
ACE - Expert

Re: MY hd dvr locks up at least once a day.

Did you run the hard drive tests as described previously by ?  What was the result?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 15
Tutor

Re: MY hd dvr locks up at least once a day.


Yes I did Dog.... nothing was any different. I waited a while and decided to call them. The lady said that my connections were loose, which some were, and it helped for a while. Then back to freezing.

Message 6 of 15
ACE - Expert

Re: MY hd dvr locks up at least once a day.

What model DVR do you have?

Do you have other DVRs?  Do they have the same problem?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 15
Tutor

Re: MY hd dvr locks up at least once a day.

It is an DirectTV+HD DVR. It is the only one with problems. I have another DVR in the bedroom, it is a DirectTV+ DVR. It use to be in the living room until we got our flat panel HD TV. Never had a problem with the non HD DVR in either room. The HD worked okay for a while, then started freezing everyonce in a while. Then got worse. It actually got okay after the call and was told to tighten the screw-on connections. Now it has gotten just as bad as it was before. The picture freezes, the sound stays for a while longer, then the whole thing goes blank, a very short time it goes blank and then comes back not in the place it froze at.

Message 8 of 15
ACE - Expert

Re: MY hd dvr locks up at least once a day.

Look for the model number label behind the front panel access card door, or on the rear panel.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 15
Expert

Re: MY hd dvr locks up at least once a day.

Which of the hard drive tests did you perform?  Those tests are designed to find and identify problems with your hard drive and are not designed to fix anything (except the file test which may correct a file issue).  In a long distance attempt at correcting technical issues the sharing of information is crucial.

Message 10 of 15
Tutor

Re: MY hd dvr locks up at least once a day.

HR 24 100. I ran the hard drive test like the way you stated earlier.


Message 11 of 15
Tutor

Re: MY hd dvr locks up at least once a day.

They have replaced the unit, then the splitter and swim, sat  boxes. Now they are running new cable, we will see if it works. There is nothing else after this.

Message 12 of 15
Tutor

Re: MY hd dvr locks up at least once a day.

Okay.

After much time.

HDDVR and Swim box, new cable run, splitter replaced twice (once from 4 to 8), all but main dish cone,...

We finally realized the freezes were only on HD channels.

Last thing they did on last visit, (which was to replace splitter for 4 to 8)  they went back and did very fine tune of alignment to make all transponders equal, were 96 to 84 spread, and whalla,

So far it has been working with a very, very minor skip very, very seldomly when scenes change.

The thing that really bothered me was they always wanted to clear the ticket very quick when we didn't know it was fixed for sure. The unit would work for a while then in a week it would start acting up so I wanted to wait, they were always wanting to clear the ticket.

Message 13 of 15
Contributor

Re: MY hd dvr locks up at least once a day.

HAVING FREEZEN OR LOCKING UP PROBLEM. THEY ARE ON THE WAY OUT TOMORROW. 120VAC WAS DOWN TO 104. FREEZER DOWNSTAIRS WAS PULLING DOWN VOLTAGE. NOW RUNNING 117VAC. SAME AS OUTSIDE METER COMING INTO HOUSE. STILL FREEZEN.

Message 14 of 15
Employee

Re: MY hd dvr locks up at least once a day.

@aethomasthomas You are responding to a very old thread.  Best to start a new thread and include any relevant information.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 15
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