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Loss of service


Loss of service

Since DirecTV receivers can be connected to the internet and streaming is offered why doesn’t DirecTV have the system fail over to a network connection when the weather causes outages?

Message 1 of 3

Re: Loss of service

Hey, @CloudyMidWest.


Thanks for reaching out. We'd be glad to clarify this for you. 


Our receivers need to have a signal in order to view your TV services. Since your service is out due to bad weather, your services should return when the weather clears up.


In the meantime, you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.


Let us know if you have any questions, we're here to help!


Ramses, AT&T Community Specialist

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Message 2 of 3
ACE - Expert

Re: Loss of service

DTV is a sat service not a steaming service.

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