Explore & discover

Helpful Links

Loss of service

Contributor

Loss of service

Since DirecTV receivers can be connected to the internet and streaming is offered why doesn’t DirecTV have the system fail over to a network connection when the weather causes outages?

131 Views
Message 1 of 3
Administrator

Re: Loss of service

Hey, @CloudyMidWest.

 

Thanks for reaching out. We'd be glad to clarify this for you. 

 

Our receivers need to have a signal in order to view your TV services. Since your service is out due to bad weather, your services should return when the weather clears up.

 

In the meantime, you can watch your favorite movies and shows On Demand on your computer or mobile device with the DIRECTV app. You can also stream your favorite channels from network websites.

 

Let us know if you have any questions, we're here to help!

 

Ramses, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
ACE - Expert

Re: Loss of service

DTV is a sat service not a steaming service.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3
Share this topic
Share this topic
Announcements

If your DIRECTV account has recently moved into myAT&T, let us help you manage your DIRECTV account in myAT&T.

Additional Support