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Issue after connecting external drive

Issue after connecting external drive

I just connected an external drive to my DirecTV receiver (HR24). It seems to be connected fine, but now, I suspect I am not Internet-connected despite that the "More System Info & Test" listing says it is connected. It states the IP address is 10.0.0.22, which does not seem valid to me. Plus, when I click the Info on a given TV show or movie and choose Cast & Crew, I get no details about the individuals like before. Also, in my Smart Search, I no longer can search YouTube. My wireless router works fine. I disconnected and reconnected my DirecTV gizmo that connects my wireless router with the receiver. I have turned off and on the receiver. Help?

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Message 1 of 12
Professor

Re: Issue after connecting external drive

I think that all that info is stored on the internal drive that is no longer used and will automatically be re-downloaded to the external drive in the next couple of days

Message 2 of 12
ACE - Expert

Re: Issue after connecting external drive

You'll want to repeat the DVR's Network Setup when you're using a new external hard drive. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 12
Employee

Re: Issue after connecting external drive

I'd also do two resets in a 30

Minute window to dump the guide cache and build a new from scratch

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 12

Re: Issue after connecting external drive

Thanks for all the suggestions - I did do a network setup and perhaps I'm a little impatient.

Peds48, when you say resets, do you mean restart receiver, reset defaults, or reset everything (sounds frightening!).

Message 5 of 12

Re: Issue after connecting external drive

Peds48, when you say resets, do you mean restart receiver, reset defaults, or reset everything (sounds frightening!).


My apology if you get this twice. Must admit I'm not up to speed on online forums.

Message 6 of 12
Employee

Re: Issue after connecting external drive

no, I mean do a red button reset, let it boot to live TV, reset again.  this flushes the guide cache and builds a new from scratch

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 12

Re: Issue after connecting external drive

Thanks again!

Message 8 of 12
Employee

Re: Issue after connecting external drive

You are welcome.  Keep us posted

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12
Expert

Re: Issue after connecting external drive

To other readers of this thread.  We usually recommend a reset be done by the red button inside the card door or on the side of the receiver.  Using the menu resets offers three choices and some of those are best avoided.  The button is safe and benign.

Message 10 of 12

Re: Issue after connecting external drive

Rest of the story: I did repeat the receiver's Network Setup (as suggested) and the information slowly found its way back. It took a couple of days, and it's clearly Internet-connected.

Message 11 of 12
Employee

Re: Issue after connecting external drive

Awesome.  Thanks for the update.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 12
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