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INTERMITTENT Data packet error when trying to play a DVR recording in a different room

Tutor

INTERMITTENT Data packet error when trying to play a DVR recording in a different room

I have had service for about 3 years.  All of a sudden, one of my HD receivers intermittently gets data packet errors and will not play back any recording.  Resetting the receiver does nothing.  Turning it of and on does nothing.  However, I can try to play the same recording on a different day and it works fine.  I have another receiver that never has this issue.  DirectTV support says they haven't heard of that and won't exchange the receiver until they troubleshoot it while it is happinging.  Has anyone had this intermittent problem and if so, what fixed it?

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Message 1 of 4
Professor

Re: INTERMITTENT Data packet error when trying to play a DVR recording in a different room

What are the model numbers of all receivers and are they SWM connected?

Message 2 of 4
Employee

Re: INTERMITTENT Data packet error when trying to play a DVR recording in a different room

Try swapping this "bad" Receiver with one of your good Receivers.  If the problem stays with the "bad" Receiver, you can be pretty sure it's defective.  If the problem stays in its room, then something might be wrong with the satellite coax cable feeding that room. .  Let us know what you find.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 4
Tutor

Re: INTERMITTENT Data packet error when trying to play a DVR recording in a different room

My Receivers

HD-DVR

Model: HR24-200

Location: LIVING RMConnected to Internet: Yes

    

Model: H25-500

Location: KITCHENConnected to Internet: Yes

Model: H25-500

Location: MASTER BEDConnected to Internet: Yes

The master bedroom receiver is the one with the problem

Message 4 of 4
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