I just got a Geniego and it doesn't work

Contributor

I just got a Geniego and it doesn't work

I have a MacBook that meets or exceeds all the stated requirements but I keep getting an error.  "Unable to add your device".  I have all the blue lights, the DVR is connected to the Internet.  Anyone else having this issue?  Any tricks?

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Expert

Re: I just got a Geniego and it doesn't work

The GenieGO, the HD DVR and the mobile device must all be connected to the same router/network.  In addition, it can take a while after connecting the GenieGO to the router for all the lights to come on.  Has that occurred?

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Contributor

Re: I just got a Geniego and it doesn't work

It's on the same network, all the lights were on.  My iPhone works with the Geniego, but not the laptops. 

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Contributor

Re: I just got a Geniego and it doesn't work

Yes, I have the same issue.  I have a MacBook Air and I get the error "We could not activate your DIRECTV GenieGO."  There is also a numerical error code in the lower right hand corner, right next to the "System info" link of 'GenieGO/102'.

I am able to get it to work on my wife's Air.  The only difference is hers is the smaller Air; we're both on Mavericks and all software is up to date.  It also works on my old Dell laptop running Vista, my Galaxy S3 and my wife's iPhone. :smileyplain:  It's super annoying.

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