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I have no picture or sound on my Genie

Tutor

I have no picture or sound on my Genie

I can see the guide, playlist, and menu but get no picture or sound on any channel I select.

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Message 1 of 17
ACE - Expert

Re: I have no picture or sound on my Genie

First thing to try is resetting your Genie DVR using the red button near the access card. 

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We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 17
Tutor

Re: I have no picture or sound on my Genie

That was the first thing I tried.  

Message 3 of 17
ACE - Expert

Re: I have no picture or sound on my Genie

Main Genie DVR?  Genie Client?  Or both?

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 17
Tutor

Re: I have no picture or sound on my Genie

That was the first thing I tried.  It's a genie client.

Message 5 of 17
Tutor

Re: I have no picture or sound on my Genie

I just checked my genie 4K and I'm having the same problem.  My main DVR is working fine.

Message 6 of 17
ACE - Expert
Solution
Accepted by topic author
Accepted by Rander88
‎02-01-2018 12:50 PM

Re: I have no picture or sound on my Genie

Be sure to also reset the main Genie DVR.  It's the Genie DVR that feeds signals to the Client boxes. 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 7 of 17
Tutor

Re: I have no picture or sound on my Genie

Thanks; that worked. 

Message 8 of 17
ACE - Expert

Re: I have no picture or sound on my Genie

Glad to hear. Enjoy!

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 17
Contributor

Re: I have no picture or sound on my Genie

I have to reset my Genie every time I turn the set on

Message 10 of 17
Contributor

Re: I have no picture or sound on my Genie

I have to reset every time I turn on my tv

 

Message 11 of 17
ACE - Expert

Re: I have no picture or sound on my Genie

What model Genie?

How is it connected to your TV?

When did the problem start?

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 17
Contributor

Re: I have no picture or sound on my Genie

I have no sound coming frommTV.

Message 13 of 17
Contributor

Re: I have no picture or sound on my Genie

I have no sound and my TV goes blank for a short time, then comes back on!

Message 14 of 17
Contributor

Re: I have no picture or sound on my Genie

didn't like it

Message 15 of 17
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