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I have no picture or sound on my Genie

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Rander88
Rander88
Tutor

‎02-01-2018 11:45 AM

‎02-01-2018 11:45 AM

I have no picture or sound on my Genie

I can see the guide, playlist, and menu but get no picture or sound on any channel I select.

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litzdog911
ACE - Expert
ACE - Expert

‎02-01-2018 11:51 AM

‎02-01-2018 11:51 AM

Re: I have no picture or sound on my Genie

First thing to try is resetting your Genie DVR using the red button near the access card. 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Rander88
Rander88
Tutor

‎02-01-2018 11:59 AM

‎02-01-2018 11:59 AM

Re: I have no picture or sound on my Genie

That was the first thing I tried.  

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litzdog911
ACE - Expert
ACE - Expert

‎02-01-2018 11:59 AM

‎02-01-2018 11:59 AM

Re: I have no picture or sound on my Genie

Main Genie DVR?  Genie Client?  Or both?

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Rander88
Rander88
Tutor

‎02-01-2018 12:11 PM

‎02-01-2018 12:11 PM

Re: I have no picture or sound on my Genie

That was the first thing I tried.  It's a genie client.

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Rander88
Rander88
Tutor

‎02-01-2018 12:15 PM

‎02-01-2018 12:15 PM

Re: I have no picture or sound on my Genie

I just checked my genie 4K and I'm having the same problem.  My main DVR is working fine.

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litzdog911
ACE - Expert
ACE - Expert

‎02-01-2018 12:34 PM

‎02-01-2018 12:34 PM

Solution
Accepted by topic author
Accepted by Rander88
‎02-01-2018 12:50 PM

Re: I have no picture or sound on my Genie

Be sure to also reset the main Genie DVR.  It's the Genie DVR that feeds signals to the Client boxes. 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Rander88
Rander88
Tutor

‎02-01-2018 12:51 PM

‎02-01-2018 12:51 PM

Re: I have no picture or sound on my Genie

Thanks; that worked. 

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litzdog911
ACE - Expert
ACE - Expert

‎02-01-2018 1:48 PM

‎02-01-2018 1:48 PM

Re: I have no picture or sound on my Genie

Glad to hear. Enjoy!

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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BigEric13
BigEric13
Contributor

‎02-13-2018 3:19 PM

‎02-13-2018 3:19 PM

Re: I have no picture or sound on my Genie

I have to reset my Genie every time I turn the set on

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BigEric13
BigEric13
Contributor

‎02-13-2018 3:25 PM

‎02-13-2018 3:25 PM

Re: I have no picture or sound on my Genie

I have to reset every time I turn on my tv

 

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litzdog911
ACE - Expert
ACE - Expert

‎02-13-2018 3:46 PM

‎02-13-2018 3:46 PM

Re: I have no picture or sound on my Genie

What model Genie?

How is it connected to your TV?

When did the problem start?

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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veekhb
veekhb
Contributor

‎02-19-2018 12:39 PM

‎02-19-2018 12:39 PM

Re: I have no picture or sound on my Genie

I have no sound coming frommTV.

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Tomli1330
Tomli1330
Contributor

‎02-22-2018 5:24 PM

‎02-22-2018 5:24 PM

Re: I have no picture or sound on my Genie

I have no sound and my TV goes blank for a short time, then comes back on!

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dena1966k
dena1966k
Contributor

‎02-22-2018 7:18 PM

‎02-22-2018 7:18 PM

Re: I have no picture or sound on my Genie

didn't like it

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