02-01-2018 11:45 AM
02-01-2018 11:45 AM
I can see the guide, playlist, and menu but get no picture or sound on any channel I select.
Solved by: Go to Solution.
02-01-2018 11:51 AM
02-01-2018 11:51 AM
First thing to try is resetting your Genie DVR using the red button near the access card.
02-01-2018 11:59 AM
02-01-2018 11:59 AM
That was the first thing I tried.
02-01-2018 11:59 AM
02-01-2018 11:59 AM
Main Genie DVR? Genie Client? Or both?
02-01-2018 12:11 PM
02-01-2018 12:11 PM
That was the first thing I tried. It's a genie client.
02-01-2018 12:15 PM
02-01-2018 12:15 PM
I just checked my genie 4K and I'm having the same problem. My main DVR is working fine.
02-01-2018 12:34 PM
02-01-2018 12:34 PM
Be sure to also reset the main Genie DVR. It's the Genie DVR that feeds signals to the Client boxes.
02-01-2018 12:51 PM
02-01-2018 12:51 PM
Thanks; that worked.
02-01-2018 1:48 PM
02-01-2018 1:48 PM
Glad to hear. Enjoy!
02-13-2018 3:19 PM
02-13-2018 3:19 PM
I have to reset my Genie every time I turn the set on
02-13-2018 3:25 PM
02-13-2018 3:25 PM
I have to reset every time I turn on my tv
02-13-2018 3:46 PM
02-13-2018 3:46 PM
What model Genie?
How is it connected to your TV?
When did the problem start?
02-19-2018 12:39 PM
02-19-2018 12:39 PM
I have no sound coming frommTV.
02-22-2018 5:24 PM
02-22-2018 5:24 PM
I have no sound and my TV goes blank for a short time, then comes back on!
02-22-2018 7:18 PM
Visit these related resources
View DIRECTV Remote Control Help! View DIRECTV Error Code Help! View Genie 2 Help View DVR & Receiver Help!