I don't understand why my genie won't stay connected to the internet.

Teacher

I don't understand why my genie won't stay connected to the internet.

My HR44/700 genie will not stay connected to the wireless network.  I even have the thing connected to the router with a hard line.

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Message 1 of 31
ACE - Expert

Re: I don't understand why my genie won't stay connected to the internet.

How do you know it is not connected to the router?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

When I go to an on-demand channel and try to download a show it won’t complete the download and I get this message “there was an issue connecting to the internet”.

I go back and run repeat network setup and it finishes properly and tells me that I am now connected to the internet. Then back to the VOD channel to get the same error.

I go to my router setup, and use the wps protected Wi-Fi setup and the router sees the DirecTV genie and accepts it into the network without issue.

Message 3 of 31
Employee

Re: I don't understand why my genie won't stay connected to the internet.

Looks like you might have a slow connection. What is your download speed?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

Settings, settings, network , advanced ( make sure the gateway and the dns are the same and set a static IP. ex.. 192.168.0.110 or 192.168.1.110. in other words, set the fourth octet to get the same IP every time.

Message 5 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

Message 6 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

OH, subnet mask default is 255.255.0.0 you will need to make it 255.255.255.0

Message 7 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

21mbps

Message 8 of 31
Employee

Re: I don't understand why my genie won't stay connected to the internet.

have you actually performed a speed test when this was happening?
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

21 mbps was last night when all this was happening.

Message 10 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

not a speed issue, set the static and you should be good to go


Message 11 of 31
Employee

Re: I don't understand why my genie won't stay connected to the internet.

Really???  all setting static IP does is mask the real issue
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

I will check this out tonight and check back in! Thanks to all for the input and help!

Steve

Message 13 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

Since I really don’t know what this all means, it’s hard for me to say. I know how to find the numbers and set/change per these suggestions but I don’t have a clue what I am actually doing.

Not sure what else to do but keep trying…

Message 14 of 31
Teacher

Re: I don't understand why my genie won't stay connected to the internet.

What’s the real issue and what would you suggest? I am all ears…

Message 15 of 31
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