10-06-2013 5:56 PM
How do you know it is not connected to the router?
10-07-2013 5:04 AM
When I go to an on-demand channel and try to download a show it won’t complete the download and I get this message “there was an issue connecting to the internet”.
I go back and run repeat network setup and it finishes properly and tells me that I am now connected to the internet. Then back to the VOD channel to get the same error.
I go to my router setup, and use the wps protected Wi-Fi setup and the router sees the DirecTV genie and accepts it into the network without issue.
10-07-2013 7:08 AM
Looks like you might have a slow connection. What is your download speed?
10-07-2013 7:15 AM
Settings, settings, network , advanced ( make sure the gateway and the dns are the same and set a static IP. ex.. 192.168.0.110 or 192.168.1.110. in other words, set the fourth octet to get the same IP every time.
10-07-2013 7:16 AM
OH, subnet mask default is 255.255.0.0 you will need to make it 255.255.255.0
10-07-2013 7:25 AM
10-07-2013 7:36 AM
not a speed issue, set the static and you should be good to go
10-07-2013 7:39 AM
10-07-2013 7:39 AM
I will check this out tonight and check back in! Thanks to all for the input and help!
10-07-2013 7:43 AM
Since I really don’t know what this all means, it’s hard for me to say. I know how to find the numbers and set/change per these suggestions but I don’t have a clue what I am actually doing.
Not sure what else to do but keep trying…
10-07-2013 8:01 AM
What’s the real issue and what would you suggest? I am all ears…
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