I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

Mentor

I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

Still not time to give up the sling box. 

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Message 1 of 23
Expert

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

The GenieGO OOH (Out Of Home) service allows watching programs that are recorded on your DVR.  They cannot be recorded on the mobile device with OOH, you must be on the same network as the DVR in order to record to the mobile device.

If you aren't aware, copying a program is a two step process.  First is the preparation that occurs between the DVR and the GenieGO which basically creates a SD version of your HD or SD program.  For this the mobile device does not need to be connected and the GenieGO software does not need to be running.  The second step is the actual download or copy from the GenieGO to the mobile device.  For that the device must be on the home network and the software must be up and running.

Message 2 of 23
Mentor

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

please explain how do i do that?  I can watch out of home YES??? BUT not download?

Message 3 of 23
ACE - Expert

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

That's correct.  To view your recordings out-of-home requires a suitable WiFi/Internet connection, but you cannot download recordings for later viewing.   When you're inside your home network, you can actually download recordings to your iPhone, PC, etc for later viewing (up to 30-days), even if you're someplace with no internet connection (like inside an airplane).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 23
Mentor

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

ok...this sounds a bit better...I will be out of the country for 6 months.. ( I do have sling box but was looking for an alternative)..so if im in my other house..and i am on wifi...i can watch my genie on my ios device WATCH IT...not download it?? Is that correct??? Not really sure what the difference is??? Is there a button to PRESS WATCH

Message 5 of 23
ACE - Expert

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

That's correct.  I'm not sure, however, if out-of-home streaming works outside the US. 

In the GenieGo software, when you're connected to your home network or the internet, you will see your DVR Playlist(s), and you can select "Watch Now".  Then the recording is streamed to your GenieGo Client (iPhone, laptop, etc.).   But if you're outside your home network and don't have an internet connection, your GenieGo Client can only view recordings that were downloaded to your Client, which must happen beforehand when you're on the same network as your GenieGo box.  Make sense?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 23
Mentor

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

now it does thanks...

I will test from my house in SA...clearly not time to give up my slingboxes....which work flawlessly

Message 7 of 23
Employee

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

just FYI, in order to "watch it" it must be recorded on the DVR, that is if you want to watch live TV,  you must first set the program to record via the web or the DirecTV scheduler app
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 23
Mentor

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

thanks for that info..i cant even remember the last time i watched anything live....everything is recorded...even sports events....

i will be landing in 2 weeks and will test out these suggestions..if in fact it even works :smileyconfused:...seems silly to have it if it cant work outside USA....especially with Slingbox working flawlessly the past 3 to 4 years

Message 9 of 23
Employee

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

there are contracts reason why it would not work outside of the US
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 23
Mentor

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

IS THAT FOR DEFINATE???? it definately doesnt work outside USA??? i guess i can download to my always on desktop and use logmein....

just trying to understand why it would not be available....if they are touting it as outside the house...

Message 11 of 23
ACE - Expert

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

I had asked some of my DirecTV contacts about using out-of-home GenieGo streaming outside the US, but never got a clear answer.  So it might work in some countries, but not others.   Let us know if it works for you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 23
Teacher

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

Did we ever get a definitive answer here?

Message 13 of 23
ACE - Expert

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

No.   Based on my own experience, sometimes it works out-of-country, sometimes it doesn't. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 23
Teacher

Re: I can log in from outside the house and see the recordings on my DVR'S. When i go to download it says that I can only download in the house. I thought that this feature was available

Can you be a little more specific as to your experiences?  Where did it work?  Where didn't it/

Message 15 of 23
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