How to return equip?

Contributor

How to return equip?

While cleaning up, we found a receiver we didn't know we had. How to return?

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Message 1 of 9
Employee

Re: How to return equip?

call DirecTV and ask if they want it back.  Chances are they dont.

what model of receiver do you have. look for the model number inside the access card door.. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 9
Expert

Re: How to return equip?

As to your basic question, here is what occurs.  When you deactivate a receiver or DVR if Directv requires that it be returned, they will send you a shipping container and a return label, postpaid.  Without the return label (or a return number and shipping instructions) there is no way to ship anything back because with the huge volume of shipping, the warehouse must have some way to identify the contents of any package.

The older SD and HD receivers are often not required to be returned.

Message 3 of 9
Mentor

Re: How to return equip?


I had a HR20-700 with a bad hard drive replaced with a HR24. I was told there would be a pre-paid shipping label to return the HR20. There was not. I guess the HR20 may be too old.

You are encouraged to recycle in one paragraph and warned about non-return fees in the next.

Message 4 of 9
Employee

Re: How to return equip?

how old is this receiver?

what is the model of the receiver?

How long as this receiver been deactivated from your account?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 9
Expert

Re: How to return equip?

If I were told that a return was necessary and the box did not arrive I'd be on the phone to Directv to clarify the issue.  Folks that see a charge for a non returned HD DVR on their credit card are frequently not happy.

Message 6 of 9
Professor

Re: How to return equip?

With regard to the comment about "You are encouraged to recycle ... and warned about non return fees..."

If you do not get a return kit, I would hold on to a deactivated receiver for three months. If I have not gotten a return kit, or a non-return charge by then, it is probably safe to take it to an electronic recycling facility.

Edited to mention only waiting if you don't promptly get a return kit.

Message 7 of 9
Mentor

Re: How to return equip?

The online activation implied that I had to deactivate the old one at the same time. So I did.

I have contacted Customer Service to get a clarification on the issue.

Message 8 of 9
Professor

Re: How to return equip?

You normally should not have to deactivate one receiver to activate another. But if the new receiver was a replacement for  particular unit that has reached end of life, or was defective, etc., then it would be expected.  Like peds48 asks, how old is the unit and what is the model number?

Message 9 of 9
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