03-21-2017 11:12 AM
I installed DTV last year. Here's the original configuration
- DTV Ultimate package which includes 4K channels
- Genie HR54, Connected to non-4K TV and Wired Ethernet to my home router
- Wireless Genie C41W-100, Connected to a 4K Samsung TV (UN55JU6500) with RVU
A few months later, I experimented with the RVU in the Samsung TV, and was able to ditch the C41 altogether, by connecting the Samsung TV via wired Ethernet and my home router to the HR54. For a few months, this set up worked very well, and I was able to watch the 4K coverage of the Masters last year (2016).
Fast forward to January this year, I am still using the RVU to watch regular and HD channels without any problem. When I tried to watch the 4K channel, I was able to navigate to the channel but I got an error 721, as if I have not subscribed to the 4K channel. I called DTV customer service and they verified that I do have 4K channel in my subscription. When I told the rep about my configuration, he said I must have a tech rep comes to my house and install the Genie mini for 4K to work.
I am willing to pay the $99 one time fee to have the Genie mini installed, but want to check and understand why my configuration using RVU no longer works. Is it because DTV still thinks that I am using the wireless C41 and therefore block the channel? Is there a "parameter" in the DTV back office somewhere they can configure to activate my 4K channel again?
Can someone shed some lights here?
Solved by: Go to Solution.
03-21-2017 11:15 AM
rvu should work
although the method you are using is not officially supported, therefore they want to put in a c61k
might be able to get it to work with a deca, the official method
but i would get the c61k
03-21-2017 12:03 PM
As @mdram4x4 stated the wired ethernet connection from the RVU tv to the router may work but it's not supported. Typically the tech would install a DECA and run a coax line to the deca and connect an ethernet cord from the deca to the tv. That is a more reliable connection but even so, c61k would be the best way to go.
03-21-2017 12:24 PM
Thanks for responding. Are you saying that my configuration may work if I get a DECA (Ethernet to Coax converter ??) in between the Genie and my router?
03-21-2017 12:44 PM
the deca would have a coax going to the swm splitter, and then an ethernet cable to your tv
it would not interface with your router. it would be on the directv coax network
03-21-2017 12:51 PM
The DECA would not be between the Genie and router. Basically, the tech would run a separate coax line to the DECA, and then from the deca he will connect an ethernet cord to the tv. The tech would not connect anything to the genie.
03-21-2017 12:52 PM
4K requirements updated a little bit. With Directv Revolution this week we hope that there will be info on a 4K Genie/HDDVR instead of having to sacrifice tuners and recording space as only Client connection works now. (HDMI and HDCP requirements updated when HR54 was too far along to make the hardware change)
HR54 Genie on non 4K tv (Can connect to a 4K tv, but will not provide the 4K feed to it).
C61K Mini Genie Client (wired only at this time) on 4K tv
4K tv must support HDCP 2.2, HDMI 2.0, and 60fps (frames per second)
Directv Installation, 4K tv must be there
Package Select or above as of 12/15/2016 (used to be only Ultimate or Premier)
At this time there are only three 4K channels. 1 regular, 1 select sporting events, 1 PPV.
Even if you have multiple C61K or RVU clients, only one tv can be using a 4K channel at a time.
An RVU Directv ready tv can be used (with deca installed by coax, ethernet to tv, not to router), but C61K is recommended over the built in RVU. This is because with RVU you are dependent on the tv manufacturer for software updates and they will not replace your tv if it can no longer be compatible. Also the dedicated C61K tends to work faster than many of the built in RVU.
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