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HR44 Server shows HR22 Playlist but cannot play

Tutor

HR44 Server shows HR22 Playlist but cannot play

I have two dishes, one connected to a Genie HR44 with 2 wired clients and one connected to an HR22 using a CCK to wirelessly connect the HR22 to the internet and the Whole Home network since the 2 dishes are exclusive of each other.  Both DVRs show each others playlists and the HR22 can play recordings on the HR44 and the 2 Genie clients can play the recordings on the HR22, but the HR44 Genie server cannot play the recordings from the HR22.  When I attempt to play an HR22 recording on the HR44 Genie server it says "could not receiver audio/video packet data". 

I find this odd because the 2 Genie clients play the HR22 recordings fine.

Thanks in advance for the help and let me know if you need more information on my setup to help diagnose the issue above.

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Message 1 of 11

Re: HR44 Server shows HR22 Playlist but cannot play

I would Red button reset them if you haven't already

Message 2 of 11
Employee

Re: HR44 Server shows HR22 Playlist but cannot play

how is your HR44 connected to the internet? also, how far apart is the HR22? is the network LED on the CCK-W green or amber?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 11
Tutor

Re: HR44 Server shows HR22 Playlist but cannot play

Thanks for the reply, I did that initially to get both each DVRs playlist to show on the each other's DVR, essentially getting the Whole-Home working after the Genie upgrade.

Message 4 of 11
Tutor

Re: HR44 Server shows HR22 Playlist but cannot play

HR44 connected to the internet via coax and router.

HR22 is approx. 25-30ft from the HR44

All lights on the CCK-W are green

I'm thinking there is a connection between the two since the HR22 can play the recordings off the HR44 and the Genie clients can play recordings off the HR22.  It's only the HR44 Genie server that cannot play recordings off the HR22.

Not sure if this would make a difference, but the HR22 also has a DECA attached along with the CCK.

Thanks for the reply, hope the above info helps the troubleshooting.

Message 5 of 11

Re: HR44 Server shows HR22 Playlist but cannot play

With the hr22 being on a seperate dish

Remove The coax connectors to the cck wireless remove the DECA from the hr22 and just run one cat 5 jumper from the WiFi cck into the Ethernet

Port of the hr22 then red button reset

The end result of this would be one coax into the hr22 and one cat5 jumper from cck WiFi into hr22

Message 6 of 11
Tutor

Re: HR44 Server shows HR22 Playlist but cannot play

Thanks for the reply.

After doing what you instructed and removing the DECA from the HR22, will I still be able to access PPV, OnDemand, YouTube, Pandora etc.?  If so, why did the tech install the DECA in the first place?

Message 7 of 11

Re: HR44 Server shows HR22 Playlist but cannot play

The hr22 is on a separate dish right

By itself or with other receivers

Message 8 of 11
Tutor

Re: HR44 Server shows HR22 Playlist but cannot play

Correct Smiley Wink, an HD and an STD receiver for a total of 3 including the HR22.

Message 9 of 11

Re: HR44 Server shows HR22 Playlist but cannot play

OK then forget my entire conversation lol you need the DECA and everything else

Message 10 of 11

Re: HR44 Server shows HR22 Playlist but cannot play

I would do this though get your hands on a Swm two way splitter and run one

Coax to the port that is labed to lnb

On wireless cck and the other one to the receiver DECA.

That's how I would do it forget everything else prior to this

Message 11 of 11
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