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HR24/500 no longer reads external hard drive

Mentor

HR24/500 no longer reads external hard drive

Came back from Christmas vacation and one of my receivers, HR24/500 is having issues reading external hard drive.  I ran the diagnostics test and it found errors on the hard drive, so purchased a new one.  Unplugged and rebooted properly, and it recognized the new one and formatted it, when it came back on got message about having issues and told to reboot which I did.  I am assuming something is wrong, because when the old external hard drive stopped working, I unplugged it and recorded something to HR24 internal hard drive. I assumed when I connected new external hard drive, playlist should be empty, but it still shows the recorded show from internal hard drive.  Does this mean it is not recognizing new external hard drive?   Does it transfer recordings to the external hard drive from internal drive (never seen this), OR am I missing something.  I am a computer engineer by trade, so very tech savvy, and I have external hard drives on my other 3 HD DVR that work fine....  Any help would be appreciated,,,,

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Message 1 of 12
ACE - Expert

Re: HR24/500 no longer reads external hard drive

Yes, it's not recognizing the new drive.   It does not transfer recordings from the internal to an external drive.

What brand/model is your new external eSATA drive?  Be sure to power up that drive BEFORE powering up the DVR. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 12
Mentor

Re: HR24/500 no longer reads external hard drive

The model is Fantom Drives 2TB 64MB Cache GForce3 USB 3.0/eSATA Aluminum External Hard Drive .

I ran the diagnostics test and it is not recognizing the new drive. I am 100% sure when I 1st connected the new drive, I got message saying drive was being formatted which made me assume the drive was recognized? Could the problem be the HR24/500 Unit... I've had an external drive attached to the unit since Day 1. I've had it a couple of years I think. Hard to believe old external was bad and now new 1 bad.

From: litzdog911

Sent: Friday, January 03, 2014 5:41 PM

To: dgibson61

Subject: Re: - HR24/500 no longer reads external hard drive

DIRECTV Technical Forums

HR24/500 no longer reads external hard drive

reply from litzdog911 in High Definition Digital Video Recording (HD DVRs) - View the full discussion

Message 3 of 12
Mentor

Re: HR24/500 no longer reads external hard drive

OK, just did whole procedure again, still only reading internal drive. I am thinking it’s the HR24/500, is there something within the diagnostics tests that can validate this?

From: Daryl Gibson

Sent: Friday, January 03, 2014 6:04 PM

To: jive-64145238-62991-2-6pnas@forums.directv.com

Subject: Re: - HR24/500 no longer reads external hard drive

The model is Fantom Drives 2TB 64MB Cache GForce3 USB 3.0/eSATA Aluminum External Hard Drive .

I ran the diagnostics test and it is not recognizing the new drive. I am 100% sure when I 1st connected the new drive, I got message saying drive was being formatted which made me assume the drive was recognized? Could the problem be the HR24/500 Unit... I've had an external drive attached to the unit since Day 1. I've had it a couple of years I think. Hard to believe old external was bad and now new 1 bad.

From: litzdog911

Sent: Friday, January 03, 2014 5:41 PM

To: dgibson61

Subject: Re: - HR24/500 no longer reads external hard drive

DIRECTV Technical Forums

HR24/500 no longer reads external hard drive

reply from litzdog911 in High Definition Digital Video Recording (HD DVRs) - View the full discussion

Message 4 of 12
ACE - Expert

Re: HR24/500 no longer reads external hard drive

I doubt it's the HR24.  Some eSATA drives are simply "more compatible" than others.   You might try reformatting the eSATA drive using your PC, then reconnect it to the HR24.   If it still doesn't work, I suggest trying a different brand eSATA drive.  Hopefully you can return this drive.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 12
Mentor

Re: HR24/500 no longer reads external hard drive

Are you kidding me? I was thinking it was something with the HR24/500. I have 4 HD DVRs and have used external drives for many years on each of them. Find it very hard to believe the original one was bad, and

NOW the new drive is faulty as well. I am a Tech guy and as long as the drive is eSATA and the brand is Fantom. I don’t have any issues using Fantom drives in any of the other HD DVRs... I have the protection plan, I will make DIRECTV

swap the box.

From: litzdog911

Sent: Friday, January 03, 2014 6:26 PM

To: dgibson61

Subject: Re: - HR24/500 no longer reads external hard drive

DIRECTV Technical Forums

HR24/500 no longer reads external hard drive

reply from litzdog911 in High Definition Digital Video Recording (HD DVRs) - View the full discussion

Message 6 of 12
Employee

Re: HR24/500 no longer reads external hard drive

easy to find out, swap the hard rives with the ones that do work

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 12
Mentor

Re: HR24/500 no longer reads external hard drive

Yes, just tried that it’s the HR24/500 not the hard drive.......

From: peds48

Sent: Friday, January 03, 2014 8:51 PM

To: dgibson61

Subject: Re: - HR24/500 no longer reads external hard drive

DIRECTV Technical Forums

HR24/500 no longer reads external hard drive

reply from peds48 in High Definition Digital Video Recording (HD DVRs) - View the full discussion

Message 8 of 12
ACE - Expert

Re: HR24/500 no longer reads external hard drive

Keep us posted on how it works with a replacement HD DVR.  

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 12
Mentor

Re: HR24/500 no longer reads external hard drive

I am swapping out the HR24/500 for Genie HD DVR. I know that receiver supports external hard drive.

DG

Sent from Daryl's iPad

Message 10 of 12
Contributor

Re: HR24/500 no longer reads external hard drive

I'm going through the same basic scenario. the 3 TB fantom drive that I've had connected for a couple years stopped being recognized. After a couple reboots, a screen came up showing it was scanning the external drive for errors, said it would take several hours. let it run, after a day it said it found and fixed about 46,000 errors, but was only 7.10% complete. Tried a new drive, but it doesn't seem to want to even recognize one is plugged in. I'm thinking it has something to do with the DVR eSata port.

I already got a Genie with a 4 TB drive hooked up 2 months ago, so I guess I'll just live with the reduced capacity with my HR24-500

Message 11 of 12
Contributor

Re: HR24/500 no longer reads external hard drive

I've discovered the source of my problem, the little wafer that extends into the eSata cable connector from the HR24 cracked and broke making hooking up an external drive at this point a no go. Looks like I'll need a new DVR I want to hook up an external...  bummer

Message 12 of 12
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