I did the reset. Can't say it had any effect. Seems most of the time the amber record indicator works but occasionally not. Unreliable so pretty much useless. Since I don't see anyone else mentioning this issue I was beginning to think my HR24-200 has a problem but now my wife has noticed the same issue occurring on the HR24-200 in her office .... so maybe it is a HR24-200 and/or software issue?