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HR 54 Receiver

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HR 54 Receiver

My receiver continues to lose internet connection on a daily basis. I can reconnect without any problem other than TIME spent doing it. I have contacted technical support several times via CHAT and today, I called and spoke to a live person via telephone. After successfully reconnecting (Advanced mode), I asked why this continues to happen and was told it just does. They cannot guarantee any receiver to remain connected. This is beyond my understanding! How can such a successful company NOT have quality receivers? Why such poor equipment?

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Message 1 of 10
Administrator

Re: HR 54 Receiver

Hello @yankees2019, that’s not the experience we want you to have, let’s address your issue.

In terms of connectivity, are you using a wired connection or Wi-Fi? Connectivity can be dropped easily, especially on Wi-Fi if you’re too far away from the receiver.

Also, what speed plan do you have for it?

Please let us know.  

Mihai AT&T Community Specialist


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Message 2 of 10

Re: HR 54 Receiver

Thank you for your response. Router is approximately 30 feet from receiver with no obstruction.Speed test from Directv site shows: Download 98.8 Mbps - Upload 11.8 Mbps
Message 3 of 10
Administrator

Re: HR 54 Receiver

Hi @yankees2019

 

Are you using a wired or wireless (Wi-Fi) connection?

 

Aminah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 10

Re: HR 54 Receiver

Wireless
Message 5 of 10
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎04-16-2019 9:36 AM

Re: HR 54 Receiver

HI @yankees2019,

 

 I’m sorry to hear of you are having trouble with your receiver. I will be more than happy to guide you in the right direction!  We have a great article with a step-by-step troubleshooting tips and additional resource information. I hope this helps!

 

Lafayette, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 6 of 10

Re: HR 54 Receiver

I have reconnected with the "Advanced" method by "Resetting Network" then I rebooted the receiver. Today, same thing, lost internet connection. So far, I'm convinced that Directv does not have quality equipment.
Message 7 of 10

Re: HR 54 Receiver

Absolutely no resolution to date with this. Is there really anyone there who cares?

Message 8 of 10
ACE - Expert

Re: HR 54 Receiver

You can try directly connecting the router to the HR54 with Ethernet cable or have DTV install a DECA BB.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
Tutor

Re: HR 54 Receiver

I have the HR44 receiver and I don't think it is the receivers as much as the sorry and worthless software upgrade that was pushed almost 2 years ago.  The guide changed for the worse, it became more difficult and confusing to manage recordings, and that is when the receivers started constantly dropping connections.  The entire user interface is much worse than it was prior to the "update".  Updates are supposed to be improvements and not crippling roadblocks to our being able to enjoy the DirecTV experience.

 

Yesterday I reset and went through the 20 steps and 15 minutes necessary to reconnect to the network and when I checked this morning it has disconnected already.  Referring to the article cited and following all of the steps outlined does nothing to correct the inherent problem.  It is inexcusable that there is no quick access to selecting the wireless option and being able to either use the WPS option or entering the wireless network password.  Instead, you have to have to try the reconnect option, then reset the receiver, wait the 5 minutes for it to sort itself out, then go through the login and pray that the connection lasts through the end of the day.

Message 10 of 10
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