HD DVR skips, stutters

Teacher

HD DVR skips, stutters

A few weeks ago, my HR24-100 started to have a slight skip, stutter whil watching live TV.  It was happening on locals as well as other channels.   The audio would be fine, but the picture would have a slight (half second) pause then resume.   This was happened frequently, about every 20 seconds or so.   When I noticed this I reset the receiver and all was fine, but today I noticed the problem was back.  So I tried to reset the receiver again, but oddly enough, the reset process took almost 30 minutes.  The receiver is now running again, but I havent watched it enough to know if the problem is still there.

 

Any idea what might be causing this issue?  It is only happening on 1 of my receivers, the others seem fine.   The satellite has a clear shot to the sky, so no interference.

 

Is my receiver shot, or the hard drive in it going out?

 

Thanks.

Message 1 of 17 (42,059 Views)
Expert

Re: HD DVR skips, stutters

Let's check the hard drive.  Run the Built in Self-test (BIST) to check and possibly repair your hard drive. To run the hard drive checks, please follow these steps:

 

* Reboot DVR via red button inside card door.

* When you see "Running receiver self-check" press select

* You will see "Entering Diagnostics Mode..."

* Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test for starters.

You can also run the file test, and the DVR can sometimes repair a bad file report.

If those tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.

The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive

Message 2 of 17 (9,358 Views)
Teacher

Re: HD DVR skips, stutters

I ran the SMART Short test and it returned a (3016) FAIL.   What does this mean and can it be fixed?

Message 3 of 17 (9,358 Views)
Employee

Re: HD DVR skips, stutters

You hard drive is failing.   Call DirecTV to request a replacement Receiver/DVR.  It's free if you have their Equipment Protection Plan, or within 90-days of installation.  Otherwise ~$20 for shipping.  Or ~$50 to have a tech come replace it for you. 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 17 (9,358 Views)
Mentor

Re: HD DVR skips, stutters

I have a 3016 FAIL message in the Smart Short test, but the INFO System test does not show any hard drive problem. It still has programs freezing and two different CSR's say there is no problem because of the INFO Test.

When I try to do any test when the screen is frozen there is no response with the remote until it unfreezes. No error then except for the 3016 FAIL when doing the startup test.

Is there any other test I can try before the hard drive completely fails??

Message 5 of 17 (9,358 Views)
ACE - Expert

Re: HD DVR skips, stutters

Any smart test failure codes indicate hard drive problems.  Your DVR should be replaced.  There are no other tests that will help you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 17 (9,358 Views)
Expert

Re: HD DVR skips, stutters

If you re run the diagnostic I posted earlier you can select the long SMART, the file and or the surface test.  However, I agree with Litzdog, any failure in any of the tests (except the file test which can repair itself) calls for the DVR to be replaced.  Note that this series of tests (which the phone reps are unaware of) will often diagnose an elusive hard drive problem that the more common tests don't reveal.  The tests are designed to reveal a fatal flaw prior to failure.

Message 7 of 17 (9,358 Views)
Tutor

Re: HD DVR skips, stutters

I have this exacr same problem. Did the tests with no errors. how did you solve the problem?

Ron

Message 8 of 17 (822 Views)
ACE - Expert

Re: HD DVR skips, stutters

@Rpenhall, you're responding to a four year old thread.  What model DVR do you have?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 17 (804 Views)
Tutor

Re: HD DVR skips, stutters

Hr24-200

 

same problem as this thread but passed all the tests without fail

Message 10 of 17 (437 Views)
ACE - Expert

Re: HD DVR skips, stutters

@Rpenhall:

Which channels?

What happens if you rewind slightly after a "stutter/skip"?  Does it "stutter/skip" at the same location in the playback?

Do you have other DVRs?  Do they have this problem?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 17 (435 Views)
Tutor

Re: HD DVR skips, stutters

Only happens while "live". Video stutters for 1-3 seconds while audio is not affected. Happens every few minutes. If I pause for just 1 second, all is well. 

 

Not a huge problem since I can always just make sure it is not live but I question if something will be getting worse.

 

 

Message 12 of 17 (426 Views)
Tutor

Re: HD DVR skips, stutters

All channels

 

Message 13 of 17 (421 Views)
Contributor

Re: HD DVR skips, stutters

My DVR skips and stutters too. Model #HR34-700. Does it only on playback. If I rewind and play again it does it in the exact same spot. Tried reboot and problem reappears a few days later on freshly DVR'd programs.
DirecTV claims ignorance despite 4 years of online complaints. Any thoughts? Thanks.
Message 14 of 17 (302 Views)
ACE - Master

Re: HD DVR skips, stutters

Call DirecTV and tell them the HR34 won't power up. HR34s have major problems and IMHO should all be replaced. Free of charge if you have the protection plan, $20 for shipping otherwise.  And replacing faulty equipment will not cause a contract extension.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 17 (290 Views)
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