H21-200 will not access TV APPS

Teacher

H21-200 will not access TV APPS

I have an H21-200 that is connected to my home internet (ethernet cable).  No matter how many times I try, when I select load APPs, either using the menu function or the right arrow on the remote, I either get the message that TV Apps are currently not available at this time and to try again later or nothing happens at all after the message that they are loading??  All of the other DTV receivers in my house loads APPS just fine but not this receiver..  When I run a system test, everything is OK including Inet connection.  Is this a receiver problem as I use the apps for sports scores...  

Message 1 of 3
Employee

Re: H21-200 will not access TV APPS

First thing to try is resetting your DVR/Receiver using the red button behind the front panel access card door. See if that helps. ( on side panel on H25 receivers

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Teacher

Re: H21-200 will not access TV APPS

Resetting the receiver has no impact on the problem...I have done it both with the red button and disconnecting power for 10 minutes.. same problem persists..

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