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Why is the guide not populating out to 14 days in many cases? On ch 501 & 502 it dosn't show any content today as of 8pm and I am unable to set any recordings. All channels show no information as to what is on at various  times.

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Message 1 of 4
ACE - Expert

Re: Guide

What DVR model do you have?

When did the problem start?

If your DVR was reset recently, it could take a day or two for all of the Guide data to populate.  

 

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Message 2 of 4
Tutor

Re: Guide

I have a HS17-100 & (2) C41-100. I noticed this several days ago and I have checked it several times a day without any changes. I re-set the system on Wednesday and still have the same issue
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ACE - Expert
Solution
Accepted by topic author
Accepted by elp2991
‎07-07-2018 12:32 PM

Re: Guide

Try this ....

 

In the Search Menu, search on the keyword "CLEARMYBOX"

This will reset your Genie and force it to rebuild the Guide Data. 

 

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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