Helpful Links

Guide not updating

Teacher

Guide not updating


Any idea why the guide is not updating 14 days out on many channels?  It won't update on my Genie or online - says "no programming available at this time".   Other online guides have the content loaded.

1,714 Views
Message 1 of 4
Employee

Re: Guide not updating

the guide is usually 12 to 14 days.  so if yoru receiver has at least 12 days, then that is normal
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Expert

Re: Guide not updating

The online Guide is currently more than 50% populated out to the 29th which is as far as it goes.  The Genie is good out to about the 27th. 

Message 3 of 4
Teacher

Re: Guide not updating

When I posted this question this morning, the guide was empty on most of the conventional channels from Thursday 10/24 and on.  I have been checking for several days since I want to set some series recordings for the fall season.

I just logged in again late this afternoon and the guide is full for the next 14 days - almost as if someone in tech support saw my post and fixed a glitch!!

Thanks, Tim

Message 4 of 4
Share this topic
Announcements

Welcome to the DIRECTV DVR & Receivers boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Is your service down? Click here to chat with us!

Additional Support